Training & Quality Manager

Job Location

Mesa, AZ 85213

Industry

Other

Posting Partner

AloriCares, a division of Alorica

Description

**Description:** Join the Leader in the Call Center Business\! Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business\-to\-Business \(B2B\) and Business\-to\-Consumer \(B2C\) sectors\. Alorica offers a wide range of call center services designed to help create, cultivate and maintain our customer s precious asset their customer relationships\. Alorica is currently seeking bright, motivated individuals to join our valued team of Representatives\. We are looking for passionate and results oriented Training Managers to create insanely great customer experiences\. Performs management level work overseeing all aspects of client specific, call\-center training\. Work is performed under general supervision\. General supervision is exercised over subordinate personnel\. Job Functions include: + Training Development and Delivery + Training Needs Assessment + Training Effectiveness and Evaluation + Mentoring & Coaching **Qualifications** Minimum Education and Experience: + A Bachelor s degree from an accredited university or college with major coursework in management, training, education, psychology, or other related field\. + Extensive experience \(7 years\) in a call center environment, including a minimum of three \(3\) years supervisory experience; + Significant experience \(3 years\) in training design, delivery, and assessment experience + Some previous telemarketing or telephone service experience\. + Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills\. Knowledge, Skills and Abilities: + Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice + Ability to monitor and record improvements in performance\. + Ability to provide feedback and demonstrate a variety of coaching methods\. + Good understanding of business acumen + Independent thinker + Computer experience/knowledge + Demonstrated ability to influence and motivate across all levels of employees in multiple locations + Superior communication skills: both written and verbal + Excellent listening skills + Excellent presentation skills + A wide degree of creativity and latitude is expected + Knowledge of Microsoft Word, Excel, and PowerPoint Employment is based on individual merit and qualifications\. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status\. D/V/F/M EOE All your information will be kept confidential according to EEO guidelines\. **Job:** _Call Center_ **Location:** _Arizona\-Mesa_ **Requisition ID:** _112566_

Work Types

Other

You must register for an account and login to apply for jobs.