Telecommunications Technical Support

Job Location

Chicago, IL
United States

Industry

Other

Posting Partner

Pearl Interactive Network, Inc

Description

The Telecommunications Technical Support is responsible for troubleshooting, repairing and performing technical equipment support maintenance and handling customer support services request.

Job Duties:

  • Maintain telephone activations (PBX) and network connectivity for new computer installations (LAN) and Public Branch Exchange (PBX) networks and provide support when requested.
  • Monitor and maintain the PBX network operational.
  • Configure and maintain 7 NEC8300 facility PBX switches.
  • Configure and maintain the facility’s wired and wireless telephony and telecommunications needs, to include approximately 65 fax machines, 7 NEC SV-8300 phone systems and 7 UM-8000 voice mail systems for approximately 900 phone users.
  • Pull and install voice and data cables as required, throughout a facility-wide complex of 39 office buildings and medical clinics.
  • Document, monitor and resolve all telecommunication issues.                                              

Job Requirements:

  • High school diploma.
  • Prior telecommunication repair, maintenance, installation or related experience is preferred.
  • Certifications at IAT Level II – Security + and Active Security Clearance is required.
  • Strong mechanical aptitude and technical acumen is a plus.
  • Strong verbal, written and interpersonal communication skills.
  • Ability to work independently as well as cooperatively in a team-oriented environment.
  • Strong analytic and problem-solving skills.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving.

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

Work Types

Full Time

Hourly/Salaried

Salaried

Wage/Salary

50,000 - 52,000

Education Required

High School or equivalent Certification

Career Level

Experienced (Non-manager)

Benefits

401K
Dental Insurance
Health Insurance
Life Insurance

Years of Experience Required

1

Openings

1

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