Tell Us About Your Care — Survey Choices


CRDAMC Care Survey

CRDAMC Crest

Did you receive excellent care here at CRDAMC?

Tell how what we can do better to improve your patient experience. Your comments about who provided your care are anonymous.

Tell Us About Your Care...

ICE

ICE Logo

DoD’s Interactive Customer Evaluation System (ICE)

ICE is a web-based tool that collects feedback on services provided by various organizations. Customers submit online comment cards that rate the service they encountered at various facilities, allowing managers to monitor the satisfaction levels of services. ICE Scores are reported monthly.

Our Standard: 90%

Our August 2014 Score: 87% satisfied
Our July 2014 Score: 85% satisfied
Our June 2014 Score: 89% satisfied
Our May 2014 Score: 86% satisfied

Tell us about the care you received with an ICE comment.

TRICARE – Inpatient

TRICARE Logo

TRICARE Inpatient Satisfaction Survey (TRISS)

Information from this survey helps health policy makers gauge beneficiary satisfaction with inpatient care. Patients are randomly selected and their responses are used to improve the Military Health System. Scores are reported Quarterly.

Benchmark: 70%

Our 2nd Qtr. 2014 Score: 52.2%
Our 1st Qtr. 2014 Score: 47.2%
Our 4th Qtr. 2013 Score: 49.9%
Our 3rd Qtr. 2013 Score: 57.1%

Sample TRISS Form...

TRICARE – Outpatient

TRICARE Logo

TRICARE Outpatient Satisfaction Survey (TROSS)

This survey helps health policy officials gauge beneficiary satisfaction with outpatient care. Patients are randomly selected and their responses are used to compare hospitals to make improvements in the quality of care.

Civilian Benchmark: 69.2%

Our May 2014 Score: 62.1%
Our April 2014 Score: 57.1%
Our March 2014 Score: 65.8%
Our February 2014 Score: 58.6%

Sample TROSS Form...


page last modified on: 9/30/2016

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