Tell Us About Your Care — Survey Choices
Tell Us About Your Care
Did you receive excellent care here at CRDAMC?
Tell how what we can do better to improve your
patient experience. Your comments about who
provided your care are anonymous.
Tell Us About Your Care...
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ICE
DoD’s Interactive Customer
Evaluation System (ICE)
ICE is a web-based tool that collects feedback on
services provided by various organizations. Customers submit online
comment cards that rate the service they encountered at various
facilities, allowing managers to monitor the satisfaction levels of
services. ICE Scores are reported monthly.
Our Standard: 90%
Our August 2014 Score: 87% satisfied
Our July 2014 Score: 85% satisfied
Our June 2014 Score: 89% satisfied
Our May 2014 Score: 86% satisfied
Tell us about the care you received with an ICE comment.
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TRICARE Inpatient Satisfaction Survey (TRISS)
Information from this survey helps health policy makers gauge beneficiary satisfaction with inpatient care. Patients are randomly selected and their responses are used to improve the Military Health System. Scores are reported Quarterly.
Benchmark: 70%
Our 2nd Qtr. 2014 Score: 52.2%
Our 1st Qtr. 2014 Score: 47.2%
Our 4th Qtr. 2013 Score: 49.9%
Our 3rd Qtr. 2013 Score: 57.1%
Sample TRISS Form...
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TRICARE – Outpatient
TRICARE Outpatient Satisfaction Survey (TROSS)
This survey helps health policy officials gauge beneficiary satisfaction with outpatient
care. Patients are randomly selected and their responses are used to compare hospitals to
make improvements in the quality of care.
Civilian Benchmark: 69.2%
Our May 2014 Score: 62.1%
Our April 2014 Score: 57.1%
Our March 2014 Score: 65.8%
Our February 2014 Score: 58.6%
Sample TROSS Form...
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page last modified on: 9/30/2016