Accessing Health Care at Tripler Army Medical Center
Tripler Army Medical Center, U.S. Army Health Clinic-Schofield Barracks and the Warrior Ohana Medical Home use a Central Appointment System that allows a patient to dial just one number to make appointments with several clinics. Patients should not expect to see a doctor without an appointment, except for emergencies and during announced walk-in clinic hours.The central appointment line is menu-driven. This allows you to direct your call to the appropriate clinic appointment clerk, by choosing from several main menu choices, then choosing from other series of menu choices, to contact the specialty clinic or office you want.
Family members should have their sponsor’s social security number and other required DEERS information available when they call for an appointment. Appointment personnel may ask the caller questions to help them evaluate the health situation of the person requiring care, so that they receive the appropriate care.
Once you have your appointment scheduled, take a few moments to familiarize yourself with Tripler’s unique and sprawling layout. A map of the facility as well as a color-coded guide to parking areas is available on the Visiting Tripler page.
Making Appointments
The phone number to the appointment line is 808-433-2778. You can also call 1-800-322-TAMC (8262). The appointment line is open Monday-Friday, except holidays, 6:30 a.m.-4:25 p.m. Please note that some specialty clinics have different hours of operation and if you select that clinic from the automated menu, it may not be available the same hours.
The best days to call the appointment line are Thursday and Friday afternoons and on paydays. The worst days to call are Mondays, Tuesdays and after holidays. The shortest wait times are between 9-11 a.m. and after 2 p.m.
Do you know about Tricare Online? You can schedule a variety of appointments at any time online at https://www.tricareonline.com. Creating an account with Tricare Online will let you make appointments, refill prescriptions, view Electronic Health Record data, access secure messaging and more.
Canceling Appointments
Patients who find they cannot keep a scheduled appointment should cancel it as soon as possible, so that another patient can fill the appointment time. Call the 24-hour cancellation line at 808-433-2778, Option #2.
Appointments that are not canceled more than 24 hours in advance are considered a same-day cancellation. The cancellation line will not allow same day cancellations. In order to cancel on the same day, please call central appointments at 808-433-2778 and select the options to make an appointment in order to cancel with a central appointing clerk.
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