INTRODUCTION TO THE PRODUCT SUPPORT BCA
1. Introduction and Purpose
1.1. Introduction
1.2. Guidebook Purpose
2. People
2.1 Audience
2.2 Sponsor
2.3 Owner
2.4 Functions, Roles, and Responsibilities
3. Data Management
3.1 Data Management Introduction
3.2 Recommended Authoritative Data Sources
PRODUCT SUPPORT BCA PROCESS
4. Product Support BCA Outline
4.1 Executive Summary (Product Support BCA)
4.2 Introduction (Product Support BCA Main Body)
4.3 Desired Outcomes and Requirements
4.4 Assumptions and Methods
4.5 Alternatives
4.6 Mission and Business Impacts
4.7 Risk Analysis and Mitigation Plans
4.8 Sensitivity Analysis
4.9 Conclusion
4.10 Recommendations
5. Governance, Validation, and Approval
5.1 Governance
5.2 Validation and Approval
6. Documentation
6.1 Lessons Learned and Best Practices
6.2 Documentation
6.3 Revalidation Analysis of Product Support Strategy BCAs
Appendix A – Product Support BCA Checklist and Phases
A.1 Product Support BCA Checklist
A.2 Product Support BCA Process Flow
Appendix B – Guidelines for Capturing Cost
Appendix C – Product Support BCA Timeline and Life Cycle
Appendix D – Analytical Tools
Appendix E – Glossary of Terms
Appendix F – Acronyms
Appendix G – Product Support BCA References
