The Business Transformation Office (BTO) delivers Continuous Process Improvement (CPI)/Lean Six Sigma (LSS) capabilities that allow the OACSIM to improve the efficiency and/or quality of the processes used to support Soldiers, Families, Civilians, and Retirees.
BTO provides an in-house capability to train and facilitate members of the OACSIM staff on LSS tools that can be used to identify, quantify, analyze, improve and control OACSIM processes in order to make them more efficient and effective. In addition we provide a capability to collect and analyze feedback from internal as well as external customers.
