Defense Logistics Agency > LandandMaritime > Business > Customer Support

Land and Maritime Home
What Land and Maritime Offers
- Services
  Posted 08/21/2015
  - Product Test Centers
    Posted 08/21/2015
    - Columbus (Electronics/Mechanical)
      Posted 08/24/2015
      - PTC Director
        Posted 09/16/2015
    - Philadelphia (Analytical/Chemical)
      Posted 08/24/2015
  - Technical Support
    Posted 08/21/2015
    - Documentation Standardization Division
      Posted 08/24/2015
    - Value Management Division
      Posted 08/24/2015
    - Product Verification Division
      Posted 08/24/2015
    - Sourcing and Qualification Division
      Posted 08/24/2015
    - Logistics and Standardization Support Division
      Posted 08/24/2015
Doing Business With Land and Maritime
- Customer Support
  Posted 08/24/2015
  - Land Customers
    Posted 08/24/2015
    - Land Operating Forces Division
      Posted 10/02/2015
      - Top 5 Priorities
        Posted 10/02/2015
      - Operating Forces Organizational Chart
        Posted 10/02/2015
    - Land Industrial Division
      Posted 10/02/2015
      - Industrial Organizational Chart
        Posted 10/02/2015
      - Routine Engagements
        Posted 10/02/2015
    - Land Weapon Systems Division
      Posted 10/02/2015
      - Platforms Supported
        Posted 10/02/2015
        Weapon System Assignments
        Posted 10/02/2015
      - Our Priorities
        Posted 10/02/2015
    - Land Readiness Room/Liaison Center
      Posted 10/02/2015
      - LRR Weapon System Assignment
        Posted 10/02/2015
    - POCs
      Posted 10/02/2015
    - Links and Job Aids
      Posted 10/02/2015
    - Contact Content Manager
      Posted 10/02/2015
    - Land Forward Presence
      Posted 10/02/2015
      - Forward Presence Hot Topics
        Posted 10/02/2015
      - Forward Presence Locations
        Posted 10/02/2015
      - Industrial Site Support Teams
        Posted 10/02/2015
    - DCO Organizational Chart
      Posted 10/02/2015
  - Maritime Customer
    Posted 08/24/2015
    - Support Contacts
      Posted 10/02/2015
- Industry Partners
  Posted 08/24/2015
  - Land Supplier
    Posted 08/24/2015
  - Maritime Supplier
    Posted 08/24/2015
- Small Business
  Posted 08/24/2015
  - Supplier TKO Training Seminar
    Posted 10/14/2015
    - TKO and Webinar Schedules
      Posted 10/14/2015
- Buying from DLA Land and Maritime
  Posted 08/24/2015
- Selling to DLA Land and Maritime
  Posted 08/24/2015
  - Alternate Offers
    Posted 09/25/2015
  - Vendor Assistance
    Posted 09/25/2015
    - Vendor Feedback
      Posted 09/30/2015
    - Vendor Roadmap for Doing Business with DLA Land and Maritime
      Posted 09/30/2015
  - DLA Land and Maritime Procurement Initiatives
    Posted 09/25/2015
    - Tires Successor Initiative (TSI)
      Posted 09/30/2015
    - Polaris
      Posted 10/23/2015
    - FDTPI
      Posted 10/23/2015
    - IPV
      Posted 10/23/2015
  - Counterfeit Detection and Advoidance Program (CDAP)
    Posted 02/19/2016
- Organizational Directory
  Posted 08/24/2015
About Land and Maritime
- Organization
  Posted 08/21/2015
- Mission
  Posted 08/21/2015
- Leadership
  Posted 08/21/2015
- Office Directory
  Posted 08/21/2015
  - Counsel - Land and Maritime
    Posted 08/21/2015
  - EEO
    Posted 08/21/2015
  - Internal Review
    Posted 08/21/2015
  - Public Affairs
    Posted 03/29/2016
- Land and Maritime Hall of Fame
  Posted 08/21/2015
Locations
- Defense Supply Center Columbus
  Posted 08/24/2015
  - FMWR
    Posted 08/24/2015
  - Visiting Columbus
    Posted 09/02/2015
  - Operating Status
    Posted 10/27/2015
  - Event Calendar
    Posted 03/31/2016
  - DSCC Visitor Info
    Posted 03/31/2016
- Aberdeen
  Posted 08/24/2015
- Pearl Harbor
  Posted 08/24/2015
- Warren
  Posted 08/24/2015
- Puget Sound
  Posted 08/24/2015
- Mechanicsburg
  Posted 08/24/2015
- Portsmouth
  Posted 08/24/2015
- Norfolk
  Posted 08/24/2015
Contact Land and Maritime

Maritime Customer Operations

The Maritime Customer Operations Directorate is the customer-facing portion of the DLA Enterprise that is responsible for Customer Relationship Management (CRM) with Navy Surface, Subsurface, Operational Forces, Industrial, Coast Guard and Army/Navy Foreign Military Sales programs.

CRM is a customer-focused strategy that uses people, processes and tools to set and meet mutual expectations that optimize value for both the customer and DLA. As a best commercial practice, it is the part of the Enterprise Business System (EBS) initiative that combines with commercial-off-the-shelf software to revolutionize the way DLA conducts business and to strive to improve military readiness by achieving the Joint Vision 2020 concept of Focused Logistics.

We are the "Customer Service Representatives" to you, our customers.

Organization

The Customer Operations Directorate is divided into two primary divisions, QMA - Nuclear Reactors Program (NRP) and Operating Forces, and QMB - Industrial and Foreign Military Sales (FMS). They are responsible for receiving, processing and maintaining customer orders; creating demand plans on both a historical and collaborative basis; and receiving and resolving customer complaints. A third division, QMR - Readiness/Weapon System Support, works at the weapon system level to monitor DLA's impact on readiness, system degraders and optimum levels of support.

Points of Contact for Customer Support

For 24/7 Assistance:
DLA Virtual Call Center 1-877-352-2255
dlacontactcenter@dla.mil