Before the Event
- Each Medical Department Representative (MDR) will submit a Group Event Request Form via email to the approval authority at USNR Headquarters.
- The approval authority will submit the approved request Form to the RHRP vendor.
- RHRP Group Event Coordinator will call to confirm event details such as date, time, location, and contact numbers, etc. This information should be available at the time of the confirmation call.
- Review the vendor confirmation letter and notify the vendor of any changes.
- Verify and confirm that the vendor has shipped group event supplies to the unit location based on requested services.
- Review the RHRP No Show and Cancellation Policy.
Day of the Event
- RHRP will provide all staffing, equipment, and supplies needed to perform all services per contract requirements and confirm during the Group Event coordination process.
- Verify equipment was shipped from FedEx and arrived at unit location to ensure proper event start time
- If applicable, provide the vendor a current roster of Service members if one was not provided before the event or if changes were made to ensure that all service members are seen.
- Collect from the vendor, end of event documentation.
After the Event
- All Group Event database updates are the responsibility of the unit.
- The vendor ships any results and/or quality assurance review changes to the unit via USPS.
Service Component Contact
Please contact your Authorized SC POC for ordering questions.
Frequently Asked Questions
General Questions
Q1:
What is RHRP?
A:
RHRP is the Reserve Health Readiness Program which has been developed by the Department of Defense (DoD) to deliver medical and dental readiness services to the United States military.
Q2:
To what branches does the RHRP provide services?
A:
- U.S. Army Reserve (USAR)
- Army National Guard (ARNG)
- U.S. Navy Reserve (USNR)
- U.S. Marine Forces Reserve (MARFORRES)
- U.S. Air Force Reserve (USAFR)
- U.S. Coast Guard Reserve (USCGR)
- Air National Guard (ANG)
Q3:
Does the RHRP also serve active duty service members?
A:
RHRP provides Post-deployment Health Reassessment (PDHRA), Periodic Health Assessment (PHA), and Individual Medical Readiness (IMR) services to active duty members in selected Service branches who are geographically remote from military medical facilities.
Q5:
What services are available through RHRP?
A:
- Medical
- Dental (including treatment)
- PHA
- Optometry
- Audiology
- Immunization
- Phlebotomy
- Laboratory analysis
- Women's readiness
- PDHRA
Please contact your command for branch specific information. Most services are available individually or at group events.
Q6:
Is there a call center for the RHRP?
A:
Yes, the phone number for the call center is 1-800-666-2833, ext. 3555. The call center is open Monday-Friday 0700-2200 and Saturday 0700-1500 CST. In addition, RHRP offers an MHA and PDHRA call center (1-888-734-7299) which is available 24 hours a day, 7 days a week.
Q7:
What is PHA?
A:
PHA is a Periodic Health Assessment. The PHA is required on an annual basis; it replaced the five year retention physical.
Q8:
What is PDHRA?
A:
PDHRA is the Post Deployment Health Reassessment (required 90-180 days post-return from deployment).
Q11:
What services are annual?
A:
Annual services include the flu vaccine, dental exam and the PHA, to include vision screening. Audio screening may be annual depending on your branch of the military (please contact your command).
Q14:
What constitutes a no-show?
A:
A no-show is when a Service member misses an appointment or does not call RHRP at least 24 hours prior to the appointment to cancel or reschedule the appointment.
Q16:
Is there a cost for RHRP services?
A:
There is no cost to you for authorized services. RHRP services are paid for by your Service Component. If you have specific questions about costs or charges, please contact your medical readiness coordinator.
Questions for Unit Points of Contact
Q2:
How do I schedule and submit an event?
A:
USAR and ARNG have the option of entering an event voucher in the Army’s Automated Voucher System (AVS). All other branches should contact the IMR Department at RHRP at 1-800-666-2833, ext 3508 for assistance.
Q7:
How do I submit/cancel a group event?
A:
Group events must be submitted through AVS for USAR and ARNG. All other branches should contact their command for further guidance on how to request a group event. To cancel a group event, contact your event coordinator or contact IMR at 1-800-666-2833, ext 3508.
Q11:
How do I get a copy of my Service members' PHA or dental exams?
A:
Please refer to your Service Component module (e.g., MRRS, PIMR, MEDPROS, PHA or DenClass) or medical readiness coordinator.
- For PHA, contact Medical Operations at 1-800-666-2833, ext. 1207.
- For Dental, call Customer Service at 1-800-666-2833, ext. 3555.
Q13:
How do I get a service expedited?
A:
In very rare instances (e.g. very short notice deployment to a disaster site) you can get services expedited.
- For an individual appointment, the command’s IMR representative should call Customer Service at 1-800-666-2833.
- For a group event, the command’s IMR representative should call their event coordinator or 1-800-666-2833, ext. 3555.
Q16:
What are the cancellation and no show policies?
A:
- Decreasing services requested with 14 and 6 calendar days of the event date will result in a Cancellation Fee.
- Decreasing services requested within 5 calendar days of the event date will result in a No-Show Fee.
- Failure to meet GE minimums will also result in a No-Show Fee.
Questions for Service Members
Q3:
How do I start my PHA?
A:
For USAR only, and only for an in-clinic appointment: you need to start the process on your AKO site. Complete the Service member portion and call Customer Service at 1-888-697-4299 to schedule the face-to-face appointment. If you are having problems accessing your AKO site, call the number above and complete the Service member portion over the phone.
If you are getting your PHA at a group event, you should not complete the AKO portion of the PHA as this information will be obtained at the event.
All other branches contact your command.
Q4:
What is a CAE?
A:
A Comprehensive Audio Evaluation (CAE) is more than just an audiogram and is used to determine the hearing portion of the PULHES when a possible loss of hearing has been identified. The CAE includes a bone-density screening and can also include a SPeech Recognition In Noise Test (SPRINT) if needed.
Q7:
What do I need to bring to my clinic appointment?
A:
RHRP will send (by Federal Express) a package of paperwork and/or supplies to you prior to your appointment. Please review and complete all necessary paperwork before the scheduled appointment and bring all materials with you. Also bring any relevant medical documentation (i.e., MRB, profiles, etc.) and your prescription eyeglasses if attending a PHA.
Q13:
What happens if I refuse services at an appointment or a group event?
A:
If you have documentation to show you’ve had the service, you should make a copy and give it to the provider. If you just don’t want the service or are unsure if you need the service, you should contact your Command’s IMR representative for guidance before refusing the service, as there may be repercussions with your command for doing so.
Questions for DoD Civilians
Q2:
How do I get my PDHRA completed?
A:
You can find the PDHRA on AKO. Complete your portion there and then call the PDHRA Call Center, which is available 24 hours a day/ 7 days a week at 1-888-734-7299, option 3.