In-Clinic Appointments
- Request services through AVS.
- A ship kit is mailed to you at the requested contact location approximately 72 hours before your appointment.
- The kit explains everything you need to do to prepare for the appointment, and includes all necessary supplies.
- If the kit does not arrive within 72 hours of your appointment, call 1-800-666-2833 x3555.
| Before the Appointment |
Day of the Appointment |
After the Appointment |
- Review all documents in the ship kit
- Make all corrections needed to the pre-orinted information
- Instructions for your appointment are included in the kit (i.e. fasting, glasses, etc.)
- Go to your appointment at the scheduled date/time
- If you can't attend, call 1-800-666-2833, Option 3 within 24 hours of your appointment
- Your unit will be notified if you no show or don't cancel within 24 hours
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Bring the following with you to your appointment:
- Military ID or photo ID
- Entire contents of your kit, including the box
- Copies of your previous medical exam
- Current line of duty documents
- Civilian documentation that may impact the evaluation
- Current medications in their original containers
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- In-Clinic provider sends copies of all documentation to the vendor to be digitized, undergo a quality assurance review, and assignment of readiness classifications if applicable per service component guidance.
- Results and/or quality assurance changes are shipped by the vendor to the designated SC POC
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Group Events
Bring all of the following with you to group events:
- Military ID card or photo ID
- Copies of your previous medical exam, any current line of duty documents– temporary or permanent, and any civilian medicaldocumentation that may impact evaluation as appropriate. Copies of these documents will be sent with your exam paperwork to thevendor
- Current medications in their original containers
- Immunization records
Frequently Asked Questions
General Questions
Q1:
What is RHRP?
A:
RHRP is the Reserve Health Readiness Program which has been developed by the Department of Defense (DoD) to deliver medical and dental readiness services to the United States military.
Q2:
To what branches does the RHRP provide services?
A:
- U.S. Army Reserve (USAR)
- Army National Guard (ARNG)
- U.S. Navy Reserve (USNR)
- U.S. Marine Forces Reserve (MARFORRES)
- U.S. Air Force Reserve (USAFR)
- U.S. Coast Guard Reserve (USCGR)
- Air National Guard (ANG)
Q3:
Does the RHRP also serve active duty service members?
A:
RHRP provides Post-deployment Health Reassessment (PDHRA), Periodic Health Assessment (PHA), and Individual Medical Readiness (IMR) services to active duty members in selected Service branches who are geographically remote from military medical facilities.
Q5:
What services are available through RHRP?
A:
- Medical
- Dental (including treatment)
- PHA
- Optometry
- Audiology
- Immunization
- Phlebotomy
- Laboratory analysis
- Women's readiness
- PDHRA
Please contact your command for branch specific information. Most services are available individually or at group events.
Q6:
Is there a call center for the RHRP?
A:
Yes, the phone number for the call center is 1-800-666-2833, ext. 3555. The call center is open Monday-Friday 0700-2200 and Saturday 0700-1500 CST. In addition, RHRP offers an MHA and PDHRA call center (1-888-734-7299) which is available 24 hours a day, 7 days a week.
Q7:
What is PHA?
A:
PHA is a Periodic Health Assessment. The PHA is required on an annual basis; it replaced the five year retention physical.
Q8:
What is PDHRA?
A:
PDHRA is the Post Deployment Health Reassessment (required 90-180 days post-return from deployment).
Q11:
What services are annual?
A:
Annual services include the flu vaccine, dental exam and the PHA, to include vision screening. Audio screening may be annual depending on your branch of the military (please contact your command).
Q14:
What constitutes a no-show?
A:
A no-show is when a Service member misses an appointment or does not call RHRP at least 24 hours prior to the appointment to cancel or reschedule the appointment.
Q16:
Is there a cost for RHRP services?
A:
There is no cost to you for authorized services. RHRP services are paid for by your Service Component. If you have specific questions about costs or charges, please contact your medical readiness coordinator.
Questions for Unit Points of Contact
Q2:
How do I schedule and submit an event?
A:
USAR and ARNG have the option of entering an event voucher in the Army’s Automated Voucher System (AVS). All other branches should contact the IMR Department at RHRP at 1-800-666-2833, ext 3508 for assistance.
Q7:
How do I submit/cancel a group event?
A:
Group events must be submitted through AVS for USAR and ARNG. All other branches should contact their command for further guidance on how to request a group event. To cancel a group event, contact your event coordinator or contact IMR at 1-800-666-2833, ext 3508.
Q11:
How do I get a copy of my Service members' PHA or dental exams?
A:
Please refer to your Service Component module (e.g., MRRS, PIMR, MEDPROS, PHA or DenClass) or medical readiness coordinator.
- For PHA, contact Medical Operations at 1-800-666-2833, ext. 1207.
- For Dental, call Customer Service at 1-800-666-2833, ext. 3555.
Q13:
How do I get a service expedited?
A:
In very rare instances (e.g. very short notice deployment to a disaster site) you can get services expedited.
- For an individual appointment, the command’s IMR representative should call Customer Service at 1-800-666-2833.
- For a group event, the command’s IMR representative should call their event coordinator or 1-800-666-2833, ext. 3555.
Q16:
What are the cancellation and no show policies?
A:
- Decreasing services requested with 14 and 6 calendar days of the event date will result in a Cancellation Fee.
- Decreasing services requested within 5 calendar days of the event date will result in a No-Show Fee.
- Failure to meet GE minimums will also result in a No-Show Fee.
Questions for Service Members
Q3:
How do I start my PHA?
A:
For USAR only, and only for an in-clinic appointment: you need to start the process on your AKO site. Complete the Service member portion and call Customer Service at 1-888-697-4299 to schedule the face-to-face appointment. If you are having problems accessing your AKO site, call the number above and complete the Service member portion over the phone.
If you are getting your PHA at a group event, you should not complete the AKO portion of the PHA as this information will be obtained at the event.
All other branches contact your command.
Q4:
What is a CAE?
A:
A Comprehensive Audio Evaluation (CAE) is more than just an audiogram and is used to determine the hearing portion of the PULHES when a possible loss of hearing has been identified. The CAE includes a bone-density screening and can also include a SPeech Recognition In Noise Test (SPRINT) if needed.
Q7:
What do I need to bring to my clinic appointment?
A:
RHRP will send (by Federal Express) a package of paperwork and/or supplies to you prior to your appointment. Please review and complete all necessary paperwork before the scheduled appointment and bring all materials with you. Also bring any relevant medical documentation (i.e., MRB, profiles, etc.) and your prescription eyeglasses if attending a PHA.
Q13:
What happens if I refuse services at an appointment or a group event?
A:
If you have documentation to show you’ve had the service, you should make a copy and give it to the provider. If you just don’t want the service or are unsure if you need the service, you should contact your Command’s IMR representative for guidance before refusing the service, as there may be repercussions with your command for doing so.
Questions for DoD Civilians
Q2:
How do I get my PDHRA completed?
A:
You can find the PDHRA on AKO. Complete your portion there and then call the PDHRA Call Center, which is available 24 hours a day/ 7 days a week at 1-888-734-7299, option 3.