A:
For USAR only, and only for an in-clinic appointment: you need to start the process on your AKO site. Complete the Service member portion and call Customer Service at 1-888-697-4299 to schedule the face-to-face appointment. If you are having problems accessing your AKO site, call the number above and complete the Service member portion over the phone.
If you are getting your PHA at a group event, you should not complete the AKO portion of the PHA as this information will be obtained at the event.
All other branches contact your command.