Latest News
-
Applying Customer Service Metrics to Improve Customer Experience (CX)
Lately, I’ve looked at how a government agency measures a customer’s experience. It’s such a complex topic that I would [...]
-
The Digital Transition: How the Presidential Transition Works in the Social Media Age
Summary: Take a look at how we plan to preserve and pass on the digital history of the Obama administration. [...]
-
The Data Briefing: Learning from the U.S. Cities on How to Implement Big Data Initiatives
A recent study of big data initiatives in 65 cities has interesting guidance for Federal big data initiatives. The researchers [...]
-
Trends on Tuesdays: Mobile Phone Camera Upgrades Offer Interesting Opportunities for Government Agencies
Professional photographer and early “iPhonography” pioneer, Chase Jarvis coined the phrase, “The best camera you have is the one the [...]
-
Three Small Steps You Can Take to Reboot Agile in Your Organization
This past summer, 18F held an agile workshop for the National Technical Information Service (NTIS), part of the U.S. Department [...]
-
Laying the Foundation for a More Secure, Modern Government
Summary: Building on efforts to boost Federal cybersecurity & as part of National Cybersecurity Awareness Month, today we’re releasing a [...]
-
Federally Funded Research Results Are Becoming More Open and Accessible
Summary: Significant strides in improving public access to scholarly publications and digital data help usher in an era of open [...]
-
Social Media Data Deep Dive: Turning Findings into Action
GobiernoUSA, just like USA.gov, is part of a unique effort with a large mission—to guide people to the government information [...]
-
9 Reasons Your Infographics Might Be Too Big
Infographics are a useful tool for communicators to share complex data and information in a quick, easy-to-read format. Infographics can [...]
Events
-
U.S. Digital Registry Instructional Webinar
November 8 @ 2:00 PM - 2:30 PM -
JAB P-ATO Prioritization Criteria and Process
November 10 @ 12:00 PM - 1:00 PM -
DigitalGov Search Basics
November 16 @ 11:00 AM - 12:00 PM -
Case Study: The New Employee Onboarding Experience
November 16 @ 2:00 PM - 3:00 PM -
Presentations 101: Craft a Persuasive Message
November 17 @ 12:00 PM - 4:00 PM -
Presentations 101: Craft a Persuasive Message
December 2 @ 9:00 AM - 1:00 PM
Connect