Navy Branch Clinic Everett pharmacy undergoes modernization

Sailors and civilians participated in a ribbon-cutting ceremony to commemorate the re-opening of the Navy Branch Health Clinic Everett pharmacy, July 28.

Family health clinic adds 1,000 appointments per month

Through process improvements and increased efficiencies, 59th Medical Wing Group Practice Managers found a way to add 12,000 more appointment slots in a single clinic over the next year.

Mental health, "To go or not to go"

The HPT is unique to Creech Air Force Base, Nevada, and is comprised of the chaplain corps, operational psychologist, operational physiologist, and flight medicine doctor and aims to help Airmen in the spiritual, psychological, physical, emotional, and intellectual areas of wellness.

Trauma registry yields significant increase in traumatic injury survival rates

Trauma care, within the Department of Defense, is a continuous and enduring mission in peacetime or wartime.

Joint DoD/VA training symposium, collaboration keeps experts on cutting edge of limb-loss care

Approximately 100 medical experts from the DoD and VA attended the 2015 Federal Advanced Amputation Skills Training (FAAST) Symposium.

First Call Resolution and Do Not Call Back Policy

This policy requires first call resolution for all patients requesting appointments at all Air Force medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

• Identification #: N/A
• Date: 6/5/2015
• Type: Memorandums
• Topics: Access, Cost, Quality, and Safety, Access to Health Care, Patient Satisfaction and Access, Patient Safety

New Blood Mobile Delivered to Donor Center at Walter Reed

The Armed Services Blood Bank Center at the Walter Reed National Military Medical Center in Bethesda, Md., received a new state-of-the-art blood mobile May 5.

Nurse Advice Line Provides Medical Expertise, Peace of Mind

The Nurse Advice Line (NAL) provides valuable medical advice by telephone to military personnel and their families to determine the level of emergency care needed, whether it’s taking care of an issue at home, scheduling a regular medical appointment, or visiting the emergency room right away.

Patient-centered care in NCR top priority

Medical professionals gathered at the Joint Base Myer-Henderson Hall Community Center April 28 to discuss quality and patient-centered care during the National Capital Region Quality Conference: Perfecting Patient Care.

MTFs establishing direct access physical therapy clinics

The Air Force Medical Operations Agency has recently directed all Air Force Military Treatment Facilities to establish direct access physical therapy clinics for active duty members.

First Call Resolution and Expeditious Reply to Patient Policy

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

• Identification #: N/A
• Date: 4/27/2015
• Type: Memorandums
• Topics: Access, Cost, Quality, and Safety, Access to Health Care, Patient Satisfaction and Access

Navy, Air Force Collaboration Benefits Babies, Taxpayers

By combining resources in a joint initiative between Naval Medical Center Portsmouth and the 633rd Medical Group at Joint Base Langley-Eustis, more than $1.5 million of taxpayer money has been saved in less than a year.

First call Resolution and Do Not Call Back Policy

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures are also identified to correctly transfer calls in accordance with existing access to care standards, referral management protocols, and proper use of managing clinic schedules to ensure appointing success the first time one of our patients seeks access.

• Identification #: OTSG/MEDCOM Policy Memo 15-019
• Date: 4/2/2015
• Type: Memorandums
• Topics: Access, Cost, Quality, and Safety, Patient Satisfaction and Access, Patient Safety, Access to Health Care

Military medicine VA ramp up sharing patients in San Antonio

Veterans Affairs and military medical facilities have dramatically increased their work-share agreements over the past two years

Non-Availability of Patient Appointments at Medical Treatment Facilities

This policy is to be implemented immediately to ensure patients are not told to call back the next day for an appointment.

• Identification #: N/A
• Date: 2/12/2015
• Type: Memorandums
• Topics: Access, Cost, Quality, and Safety, Access to Health Care, Patient Satisfaction and Access