Defense Logistics Agency > CustomerSupport > Resources

Logistics Operations Home
What Logistics Operations Provides
- Customer Handbook (Login Required)
  Posted 10/08/2015
- Customer Handbook (.mil/CAC)
  Posted 10/20/2015
- Self Help Tools Flipbook
  Posted 10/08/2015
- Kitting
  Posted 10/08/2015
Doing Business with Logistics Operations
- Customer Support
  Posted 09/17/2015
  - Warfighter Support
    Posted 10/20/2015
    - DLA Central
      Posted 04/28/2016
    - DLA Europe & Africa
      Posted 04/28/2016
    - DLA Pacific
      Posted 04/28/2016
    - DLA-USTRANSCOM Division
      Posted 04/28/2016
  - Federal Programs
    Posted 09/25/2015
  - Foreign Military Sales
    Posted 09/25/2015
- Customer Resources
  Posted 09/17/2015
  - Communications and Publications
    Posted 09/25/2015
  - Events
    Posted 09/25/2015
  - Self Help Tools
    Posted 09/25/2015
  - Shelflife Intranet (Login Required)
    Posted 09/25/2015
About Logistics Operations
- Organizations
  Posted 09/17/2015
  - Joint Contingency Acquisition Support Office
    Posted 09/25/2015
  - DLA Office of Operational Research and Resource Analysis
    Posted 09/25/2015
- Leaders
  Posted 09/17/2015
Contact Logistics Operations

Self-Help Tools

"Where is my stuff?"
"How do I place an order with DLA?"
"What item do I really need?"

DLA's network of customer support personnel stands ready to assist customers, but the agency also offers tools to help its customers help themselves.

The list of frequently asked questions below provides answers and access to online tools that will answer many basic questions related to doing business with DLA. DLA's self-help tools offer immediate resolutions to inquiries such as requisition or backorder statuses, as well as on-hand status and stock availability. Please note that some of the on-line tools may require individual logins and passwords.

If you find that you have additional questions that these FAQs don't answer for you, DLA's Customer Interaction Center is staffed 24/7. You can contact the center via email at dlacontactcenter@dla.mil or phone at DSN 661-7766 or toll-free 1-877-DLA-CALL (2255).

The DLA Self Help Tools Flipbook is available for quick reference. Hard copies can be produced at your own expense using the specifications in the DD 282, "DOD Printing Requisition Order," thru your organization's standard procedures. Hard copies will not be provided by DLA.

Frequently Asked Questions

What item do I need?

Is the item available for order?

I need to order, how can I get help?

What is the status of my order?

Where is the material that has shipped?

How do I report problems with my order?

Customer Links of Interest

Customer/Military Service Support (.mil and CAC Only)
DLA's source for customer operations and service support information. Get the latest information on customer support, communications and other topics. Access is restricted to customers with a military IP address. All other customers should use the link below.

DLA Customer Assistance Handbook (.mil and CAC Only)
Customers with a military IP address can access the online handbook by clicking on this link.

Customer/Military Service Support
DLA's source for general customer operations and service support information.

DLA Command Chaplain
This Web site provides information for DoD customers of ecclesiastical supplies.

Compliance Oversight and Acquisition Workforce
DLA's "what's happening" link for pricing rules, tools and training.

Law Enforcement Support Office
The LESO transfers excess DoD equipment to federal and state law enforcement agencies.