Customer Service

Need help?

There are several ways to contact DFAS Retired and Annuitant Pay. Please include your full name, daytime phone number, social security number and signature on all written correspondence.

Online

For retirees:	For annuitants, beneficiaries and survivors:	For claims for non-receipt of payment:
Defense Finance and Accounting Service U.S. Military Retired Pay P.O. Box 7130 London, KY 40742-7130	Defense Finance and Accounting Service U.S. Military Annuitant Pay P.O. Box 7131 London, KY 40742-7131	Defense Finance and Accounting Service Cleveland Center 1240 East Ninth Street Attention: 19th Floor Vault Cleveland, OH 44199

Fax

Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-522-6081 or 216-522-6358

Phone

Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time. However, Monday is our busiest day, so we recommend calling Tuesday through Friday for shorter wait times.

Toll-free: 800-321-1080
Local: 216-522-5955
DSN: 580-5955
For Quicker Service:

myPay Questions

VA Related Questions

1099R Reissue
(Telephone Self-Service)

Assistance with accessing your myPay account

Please call
888-332-7411

Press option 3 for assistance accessing your myPay account

Please call Veterans Affairs

800-827-1000
or
http://www.va.gov/

You can access your 1099R using myPay. If you do not have a myPay account, request a copy by calling 800-321-1080.

Press 1 then,
Press 1 to receive a 1099R

To speak with a Customer Service Representative, use the voice or touchtone prompts below:

If Reporting a Death or Following-Up on a Claim:	For questions about your retired annuity pay account:
Dial 1-800-321-1080 Press 3, Press 1	Dial 1-800-321-1080 Press 1, Press 6

Monday is our busiest day.

Updated Nov. 19, 2015