Frequently Asked Questions

You should contact the Department of Veteran's Affairs (VA) at 800-827-1000. The VA is ultimately responsible for and can answer all questions pertaining to the following:

• Additional (tax-free) benefit for veterans injured while in the service
• Ratings for service connected disability codes
• Ratings for Special Monthly Compensation (SMC)
• Individual Unemployability (IU) ratings
• Re-rating if you feel your disability has increased

• Federal and state tax changes
• Direct Deposit/Electronic Funds Transfer (EFT)
• Change of Correspondence addresses
• Change Password
• Start/change/stop non-insurance EFT Allotments
• Password on Demand
• View/Print/Save Retiree Account Statement
• View/Print/Save Tax Statement (1099R)
• Limited Access Password
• E-mail Addresses
• View/Print/Save Combat Related Special Compensation Statement
• Alternate Login ID
• Turn on/off tax statement alert notifications

If you've never used myPay, visit https://mypay.dfas.mil and click "Forgot or Need a Password" to have a temporary password mailed to you. Once you have received a password, return to the myPay home page and click "Create an Account" to get started. Enter your SSN and temporary password. 
 

If you see the following message in red: “The combination you entered is incorrect. You have already created a LOGIN ID and should not be using your SSN to log in. Please try again” this means you already have a login ID.  By now you’ve probably forgotten it, so you’ll need to go back to the myPay home page and click “Forgot your Login ID?” Enter your SSN and temporary password to have your Login ID displayed on screen. Then, return to the home page to login.
 

If you have trouble, call myPay at 888-332-7411 to speak to a Customer Service Representative.

If you've never logged in to myPay
If you forgot your login ID
If you forgot your password

The simplest and quickest solution for changing your mailing address is through myPay , our online account management system. For any questions or concerns regarding myPay , call 888-332-7411 (option 5) for a customer service representative.

 

Otherwise, if you are a retiree please mail your change of address form or request to:

 

DFAS U.S. Military Retired Pay
P.O. Box 7130
London, KY 40742-7130

 

Or FAX DFAS Retired Pay at 800-469-6559

 

If you are an annuitant please mail your request to:

 

DFAS U.S. Military Annuitant Pay
P.O. Box 7131
London, KY 40742-7131

 

Or FAX DFAS Annuitant Pay at 800-982-8459

 

Or, both retirees and annuitants may call DFAS Retired and Annuitant Pay at 800-321-1080

 

If submitting your request in writing, please include both your old and new mailing address, along with the effective date for the new address. In addition, please include your name, social security number and signature with date on your request.

DFAS cannot update customers' email addresses, but you can change it yourself on myPay.

If you are receiving your pay through hardcopy check your change of address must be submitted in writing and cannot be accepted over the phone. Please submit your written request to the address that pertains to you listed above. In your written request please make sure to specifically state that you are requesting to change your "hardcopy check address."

The simplest and quickest solution for making changes to your Direct Deposit information is through myPay , our online account management system For any questions or concerns regarding myPay , call 888-332-7411 (option 5) for a customer service representative.

 

Otherwise, if you are a retiree please mail your FMS 2231 or SF1199A form to:

 

DFAS U.S. Military Retired Pay
P.O. Box 7130
London, KY 40742-7130

 

Or FAX DFAS Retired Pay at 800-469-6559.

 

If you are an annuitant please mail your FMS 2231 or SF1199A to:

 

DFAS U.S. Military Annuitant Pay
P.O. Box 7131
London, KY 40742-7131

 

Or FAX DFAS Annuitant Pay at 800-982-8459.

 

Both retirees and annuitants may call DFAS Retired and Annuitant Pay directly at:

 

800-321-1080

 

If submitting your request in writing, please include your name, social security number, bank's routing number, new account number, type of account (savings or checking) and signature with date.

Hardcopy check requests cannot be made by phone. All requests must be made in writing, including the exact mailing address for the payment.

 

If you are a retiree please mail your request to:

 

DFAS U.S. Military Retired Pay
P.O. Box 7130
London, KY 40742-7130
FAX DFAS Retired Pay at: 800-469-6559

 

If you are an annuitant please mail your request to:

 

DFAS U.S. Military Annuitant Pay
P.O. Box 7131
London, KY 40742-7131

 

FAX DFAS Annuitant Pay at: 800-982-8459

You need to complete the form DD 2894 and mail or fax it to Retired and Annuitant Pay to be processed. Normal processing time is approximately 30 days after receipt of this completed form.

 

DFAS
U.S. Retired Military Pay
P.O. Box 7130
London, KY 40742-7130
FAX: 1-800-469-6559

You can view the Arrears Beneficiary on your Retiree Account Statement or you can call the Retired and Annuitant Pay Contact Center at 800-321-1080.

Yes, if your lender asks for a pay verification letter you can print a pay verification letter and present it along with your most recent Retiree Account Statement (RAS) in myPay as verification. If you cannot access myPay and you need a hard copy RAS mailed to you, you can call the Retired and Annuitant Pay Customer Care Center at 800-321-1080.