Managing the myPay Password

Earlier this year, to align with the Department of Defense’s modern security mandates, myPay introduced new stronger password requirements. All myPay passwords now must:

Be 9 to 30 characters in length
Contain at least one UPPERCASE letter
Contain at least one lowercase letter
Contain at least one number (0-9)
Contain at least one of the following special characters:

# (pound or number sign)
@ (at sign)
$ (dollar sign)
= (equal sign)
+ (plus sign)
% (percent sign)
^ (caret)
! (exclamation)
* (asterisk)
_ (underline/underscore)

NOT include any spaces

Additionally, passwords will now expire every 150 days requiring users to change their passwords at the end of that period.

For further assistance regarding the creation of passwords, please visit http://www.dfas.mil/mypayinfo/tipsandtricks.html.

You can find a video tutorial on creating and managing a strong password at: http://www.youtube.com/watch?v=Xqi7niSIjVE&list=UUl4UlZGznGXJtvyojnFzt1A

You can also find a video tutorial on resetting a forgotten or expired password at: http://www.youtube.com/watch?v=1zxxeVoQJVw&list=PLhx_8nsfXqVgcoJ9CH0r2uo5u_KgCJHs3

If you would like personal attention, or encounter some difficulty creating your password, you can contact our Customer Care Center at:

1-888-332-7411 Opt 5

Monday- Friday

8:00 a.m. to 5:00 p.m.

(Eastern Time)