DCMA Customer Satisfaction Survey

DCMA is committed to customer satisfaction and welcomes your comments. Please take a moment to complete this survey and provide comments to allow us to better support your needs. Entries are required for items marked with an asterisk (*).

Survey  
 * 1. Products and Services: (Select only one Line of Service or type an entry in the Miscellaneous Overall DCMA Support text box.)
DCMA Lines of Service
Contract Administration Support and Services (e.g., Payments, Cancelling Funds, Contract Closeout Support, and Acquisition Strategy Support)
Cost and Pricing Services (e.g., Pre-award)
Contract Safety Services
Contract Termination Services
Contractor Purchasing System Reviews
Small Business Support (e.g. Subcontracting Plan Review, Mentor Protégé Agreements)
Customer Liaison Support/Engagement Services
Industrial Base Analysis Services
Major Program Support (e.g., DAES Process, Program Assessment Reports)
Supply Chain Support(e.g., Delivery Schedule and Management Support, Customer Delivery Delay Notice/Customer Request, Readiness Support)
Earned Value Management System Reviews
Engineering and Manufacturing Services (e.g., Software Acquisition Support, Request for Waiver/Deviation, Technical Analysis)
Quality Assurance Services (e.g., First Article Testing, Deficiency Reports - PQDRs, Product Inspection and Acceptance - WAWF/DD Form 250)
Transportation Services (e.g., Packaging)
Property Management and Plant Clearance Services
Aircraft Operations Services
Miscellaneous Overall DCMA Support
 2. PLAS Process: (Only DCMA employees must either select a PLAS Process Code or enter text in the Other Process field.)
     Process Code         Other Process 
 3. Please rate your satisfaction with DCMA support.
  Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied
* a. Overall Satisfaction 1. 2. 3. 4. 5. 6.
* b. Timeliness 1. 2. 3. 4. 5. 6.
* c. Accuracy/Completeness 1. 2. 3. 4. 5. 6.
* d. Professional/Courtesy 1. 2. 3. 4. 5. 6.
  Very Low Low Somewhat Low Moderate High Very High
* e. If this product were no longer available, the impact on your job would be ... 1. 2. 3. 4. 5. 6.
Comments/Recommendations:
(maximum 4,000 characters)
 * 4. Customer Organization: (Select the customer organization from the appropriate drop down list.)
Army Navy Air Force Marine Corps
DLA NASA Other
(If Other was selected from any of the drop down lists, please type in the organization name.) 
 5. Program Title: (Select the program from the appropriate drop down list, or enter a program title.)
Army
Navy
Air Force
MDA
Other DoD
NASA
Other Civilian
Other
 6. Contact Information:
 * a. Please provide your E-Mail address:
    b. Would you like someone from DCMA to contact you?     Yes No
    c. If yes, please enter your name:
    d. Telephone Number: (ex. 555-555-5555)
 * 7. Please identify the DCMA Organization that provides your contract management support.
Contract Management Office (CMO)
HQ & Center Support
Other Support
(If the DCMA Organization was not identified above, please type in the DCMA Organization name.)
 8. Please identify the specific report number (if applicable) or the DCMA POC.
    a. Report Number (if applicable):
    b. DCMA POC (if known):

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