Frequently Asked Questions

Employment Verification

• Q: I am trying to verify employment for a current employee or military servicemember. The tool isn’t working for me. Why is this?
• A: The DOD employs over 2 million people. In order to improve the efficiency and accuracy of the system, it is only available for use by the person providing verification.


• Q: I just need a quick phone verification of employment. Is this possible?
• A: Unfortunately the only way to provide verification is for the current employee or military servicemenber to initiate a request through the tool.


• Q: I clicked on the link for Employment Verification and I get “Page cannot be displayed”. How do I resolve this?
• A: The tool must be used from a DOD workstation on the DOD network.


• Q: I am having issues with my MyBiz account. Who do I contact for assistance?
• A: DCPAS is unable to assist with any account issues. On the MyBiz homepage, there is a link titled “Contact List”. This link will provide the correct help desk which can appropriately respond and react to any account issues.


• Q: I am not a current employee or military servicemember. How do I obtain verification for past employment?
• A: There are various options depending on the conditions of separation. Please visit the Employment Verification information Page and refer to the “Former Employees” section for more information.

General

• Q: Where can I find the GS101 training?
• A: The GS101 tool was originally designed to transition HR professionals from NSPS to GS. The material was outdated, so the training is no longer available.

Wage

• Q: I need a schedule that is not on the website. How do I obtain a copy of this?
• A: Please submit a request with the category “Comments for Wage and Salary” and be sure to include the following information in the request:
• Year
• Wage Area
• Schedule Type


• Q: Where can I find the GS schedules?
• A: GS schedules are maintained by OPM. The OPM Salaries Wages page is available here: http://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/.

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