BASIC SERVICES
Basic Services is the baseline mandatory service offering which includes the system administration and security administration labor, as well as the hardware and software tools required to monitor and manage the OE. It also includes the cost for the communications, Level 2 service desk, and the physical and administrative infrastructure needed to support information technology (IT) service delivery.
Basic Service rates are based on the processing power allocated to the OE and are broken into two categories, virtual OEs and physical OEs.
Virtual OEs
Basic Services Virtual – This rate category includes all x86 VOEs (Windows and Linux OSs supported on the VMWare platform) and all Oracle Solaris SPARC LDOMs. It’s an allocation based workload count which is driven by the processor (vCPU or core) count, up to a max of five.
Virtual Example: An x86 VOE with 2 vCPUs and 4 GBs of memory (2x4) would have a Basic Services workload count of 2, which is then multiplied times the published rate. A SPARC LDOM with 7 cores and 96 GBs of memory (7x96) would have a Basic Services workload count of 5 (since the maximum number of workload counts is 5), which is then multiplied times the published rate.
NOTE: IBM AIX PowerVMs, HP HP-UX IVMs, and all other non-standard VOEs will receive OE-based pricing comparable to the FY16 Level 2 Basic Services rate.
FY17 VOE Changes: The Level 1 rate description has changed to Basic Services Virtual. The one-plus base charge has been removed. Memory is no longer a component of the virtual Basic Services workload count.
Physical OEs
- Class 1 - Equal to one (1), up to two (2) sockets per OE
- Class 2 - Greater than two (2), up to four (4) sockets per OE
- Class 3 - Greater than four (4), up to eight (8) sockets per OE
FY17 Physical OE Changes:The Level 6 workload category was removed since we have no OEs larger than 8 sockets. The “level” label for physical OEs has been changed to “class.” This nomenclature has been used for Basic Services, Hardware Services, and Oracle Database Software.
Specifically, Basic Services includes the following value-added services:
- System administration labor to monitor and manage the mission partner's hardware at the OS level
- Security administration labor including support, certification, accreditation, Security Technical Implementation Guides (STIGs), and physical security
- Level 2 service desk support – Mission partner administrator-to-DISA help desk
- Enterprise systems management hardware and software used to monitor and manage the data center environment including core infrastructure; local view builders; development, integration, and sustainment tools; technical support tools; and knowledge management
- Robust communication infrastructure (network hardware and software) and communication administration labor including the physical infrastructure, special purpose gateways, and Central Communications Centers (CCCs)
- Tier 3 support including engineering and program design
- Facilities including rent; electric; water; sewer; and heating, ventilating, and air conditioning (HVAC)
Details on system administrator duties.
A full list of common virtual OE configurations, along with their Basic and HW Services pricing.
Basic Services pricing for Continuity of Operations (COOP) / Service Continuity:
- Dedicated COOP OEs – 50 percent (50%) of the production Basic Services workload count
- Shared COOP – No Basic Services charge
Additional information on COOP services is available in the COOP/Service Continuity section of the Service Catalog.
HARDWARE SERVICES
Hardware Services is also a mandatory service that is applied when DISA provides the hardware. It includes the cost of the hardware itself, the OS (and any virtualization software if applicable), standard maintenance, and miscellaneous items such as racks and cabling. For legacy hardware, this rate covers the cost of depreciation. There are occasional circumstances where mission partners are allowed to provide their own hardware; however, this is increasingly rare and requires approval from senior management (Senior Executive Service [SES] level).
As part of the Hardware Services rate, mission partners benefit from regular technical refresh. Replacement hardware is obtained to replace outdated equipment on a periodic basis.
Capacity planning and reporting are also included in the Hardware Services rate. Capacity reporting at the OE level confirms current processor and memory resource usage trends. Data collected is used to produce reports for mission partners.
The following hardware is supported:
- x86-based hardware
- HP x86 blades and physical servers
- UNIX-based hardware
- Oracle SPARC
- HP Itanium
- IBM Power7 (non-standard offering)
The following OSs are supported:
- x86-based operating systems (virtualization software, such as VMWare, is also included)
- Microsoft Windows Server Enterprise Edition
- Red Hat Enterprise (Linux)
- SuSE Enterprise Server (Linux)
- UNIX-based operating systems
- Oracle Solaris
- HP HP-UX
- IBM AIX (non-standard offering)
NOTE: Engineering solutions for applications that include IBM AIX hardware will take an extended period of time to price due to additional coordination with the hardware vendor.
FY17 Changes: HP Integrity Virtual Machines (IVMs) and all IBM AIX hardware is priced in an outside-the-rates, full cost recovery fashion for FY17 and beyond.
Hardware Service rates are based on the processing power allocated to the OE and are platform-specific.
- Virtual OEs
- x86 VOE Processor and x86 VOE Memory
- SPARC LDOM Processor and SPARC LDOM Memory
Virtual Example: An x86 VOE with 2 vCPUs and 4 GBs of memory (2x4) would have an x86 VOE Processor workload count of 2 and an x86 VOE Memory workload count of 4, which would then be multiplied times the published rates. A SPARC LDOM with 7 cores and 96 GBs of memory (7x96) would have a SPARC LDOM Processor workload count of 7 and a SPARC LDOM Memory workload count of 96, which would then be multiplied times the published rates.
- Physical x86 OEs
- Class 1 - Equal to one (1), up to two (2) sockets per OE
- Class 2 - Greater than two (2), up to four (4) sockets per OE
- Class 3 - Greater than four (4) sockets per OE
- Physical SPARC OEs
- Class 1 - Equal to one (1), up to two (2) sockets per OE
- Class 2 - Greater than two (2), up to four (4) sockets per OE
- Class 3 - Greater than four (4) sockets per OE
- Physical Itanium OEs
- Class 1 - Equal to one (1), up to two (2) sockets per OE
- Class 2 - Greater than two (2), up to four (4) sockets per OE
- Class 3 - Greater than four (4) sockets per OE
NOTES:
- The maximum size for an LDOM is 16 cores and 128 GBs of memory (16x128). The maximum size for an x86 VOE is 16 cores and 128 GBs of memory (16x128). Mission partners that have processing needs in excess of these maximums will be supported on physical servers (which utilize Class 1 Hardware Services and above). Exceptions may be granted on a case-by-case basis.
- Physical UNIX servers over 8 sockets are priced in a cost-reimbursable (c-goal) fashion, outside of the rates, for Hardware Services. All other services are still priced within the rate-based pricing environment.
FY17 Changes:
- Itanium and SPARC physical OEs have been broken out since the cost for Itanium hardware is much more expensive than SPARC.
- Separate processor and memory rate categories for both x86 VOEs and LDOMs are new and were created to increase the visibility of these key utilization metrics.
- All physical memory is priced à la carte, outside-the-rates for FY17, and there is no included memory in the published Hardware Services rates.
Hardware Services pricing for COOP/Service Continuity:
- Dedicated COOP OEs – 100 percent (100%) of the production Hardware Service workload count
- Shared COOP – 25 percent (25%) of the production Hardware Service workload count
Additional information on COOP services is available in the COOP/Service Continuity section of the Service Catalog.
ORACLE DATABASE SOFTWARE
The Oracle Database Software rate covers the maintenance cost of Oracle Database Management System (DBMS) software. Along with Microsoft SQL Server, Oracle DBMS is the most frequently used database application among the DISA mission partner community. For that reason, a specific rate for this software has been developed. Since all of the standard rates cover recurring costs, the license fee for Oracle DBMS (and any other software) is charged as a one-time implementation cost. Also, the cost of other database management systems is considered cost-reimbursable (c-goal) and is not covered by this rate.
- Virtual OEs
- ‘x86 and SPARC Oracle Database Software’ and ‘Itanium Oracle Database Software’ – Allocation based workload counts are driven by the processor (vCPU or core) count
Virtual Example: An x86 VOE with 2 vCPUs and 4 GBs of memory (2x4) would have an x86 and SPARC Oracle Database Software workload count of 2, which would then be multiplied times the published rate. A SPARC LDOM with 7 cores and 96 GBs of memory (7x96) would have an x86 and SPARC Oracle Database Software workload count of 7, which would then be multiplied times the published rate.
- Physical OEs
- x86 and SPARC Oracle Database Software
- Class 1 – Equal to one (1), up to two (2) sockets per OE
- Class 2 – Greater than two (2), up to four (4) sockets per OE
- Class 3 – Greater than four (4), up to eight (8) sockets per OE
- Itanium Oracle Database Software
- Class 1 – Equal to one (1), up to two (2) sockets per OE
- Class 2 – Greater than two (2), up to four (4) sockets per OE
- Class 3 – Greater than four (4), up to eight (8) sockets per OE
FY17 Changes: Since Oracle charges the same maintenance price for x86 and SPARC hardware, those two platforms have been combined. Itanium licensing is approximately twice as expensive and therefore has a separate rate.
NOTES:
- OEs over 8 sockets are priced cost-reimbursable (c-goal), and are outside of the rates for Database Software.
- If the mission partner is not able to upgrade their Oracle software to a vendor supported version, they will be responsible for paying for extended support in a cost-reimbursable (c-goal) fashion.
APPLICATION SUPPORT
Application Support (and Web Administration) is a single rate that applies to all OEs regardless of size or the specific platform.It’s an optional service that includes labor support for the mission partner's application. (This is distinct from System Administrator support which maintains the hardware and OS and is included in the Basic Services rate.) There are many different mission partner applications that are covered by this service including Microsoft’s Active Directory. Application Support (and Web Administration) is a single rate that applies to all OEs regardless of size or the specific platform.
Details on Application Support duties.
The application support function maintains production application processing at the entire system level, so if there is more than one OE in the system the Application Support rate is applied to all OEs. Put another way, this service provides support for the entire application, not just the OE where the application software is running. All application support services, including traditional Application Support, Web Administration, and Database Administration (including Database Security), satisfy the entire-system application support requirement.
Example: If an application that requires Application Support has six (6) total OEs, including one (1) web server and two (2) database OEs, the four (4) Application Support workload units, two (2) Database Administration workload units, and one (1) Web Administration workload unit (billed as Application Support) would satisfy the requirement for application support be applied to every OE in the system.
Web Administration is another type of application support and it utilizes the Application Support rate. This service supports the labor to administer a web server and its associated software. Web Administration does not include web page design or updating partner-provided web page content on web servers.
Details on Web Administrator duties.
If a web server uses Microsoft's Internet Information Services (IIS), DISA will install the feature and support static content at no additional charge, as this is included in the standard Basic Services rate. However, if a mission partner's application is integrated into IIS, the application and corresponding web sites will need to be configured and STIG compliance will need to be maintained. Therefore the mission partner has two options: a) they can perform this function themselves or b) they can pay DISA for the optional Web Administration service. Web Administration is also an optional service for any other web servers on the Windows, Linux, or UNIX platforms.
FY17 Change: Labor support for Oracle iAS and WebLogic (different versions of essentially the same tool) and Oracle Fusion Middleware suite is now included under the Application Support rate in FY17. (This service was covered under the DBA rate in FY16.)
DATABASE ADMINISTRATION
Database Administration (DBA) is an optional service that includes labor support for the mission partner's database. This rate includes DBA support for any database management systems and the cost of Oracle DBMS tools (if required).
Details on Database Administrator duties.
Database Administration is a single rate that applies to all OEs regardless of size or the specific platform. If the mission partner is the database administrator, DISA must still ensure that their databases comply with the DoD security guidelines. The charge for this DBA Security service is 10 percent (10%) of the full DBA rate. If DISA is performing the “full” DBA function, the security service is included in the DBA rate.
The DBA Security charge includes the following services:
- Consultative services on the STIG
- Consulting is defined as providing STIG interpretation and clarification to mission partners.
- Answer questions about how to handle STIG findings with respect to database requirements
- This is defined as interpreting database STIG requirements
- If DISA is unable to interpret STIG requirements, DISA will provide mission partners with support information
- Providing US Cyber Command (USCC) Communications Tasking Order (CTO) mandated vulnerability scan results to mission partners for resolution
DISA database administrators use Oracle Enterprise Manager (OEM) Grid Control to manage mission partners' Oracle databases. OEM Grid Control is a collection of utilities that automates a variety of time-consuming tasks, allowing the database administrators to be more productive. Mission partners who pay the full DBA rate on their database OEs receive the benefit of these tools. For example, the DBA rate includes the costs of the database administrators' labor, as well as the maintenance costs of the OEM Grid Control software that database administrators use. For those mission partners who do their own database administration, there is a 10 percent (10%) DBA charge for management of the OEM Grid Control software. This cost is in addition to the 10 percent (10%) DBA Security fee. The Oracle Management Packs are licensed on a per OE basis and the license and maintenance is charged directly to the mission partner.
Additional details on charges for DBA Security, Grid Control, and WebLogic.
RECURRING NON RATE-BASED SERVICES (Non-standard Offerings)
24x7 Services:
24x7 services are available for the three main labor categories – System Administration, Database Administration, and Application Support. These rates cover the cost of providing labor support and technical specialists on-site (vs. on-call) around-the-clock. The standard rates provide on-site support for five 8-hour shifts weekly (e.g., Monday through Friday from 0800 to 1600), a 2-hour response to emergencies on nights and weekends, and on-site support for the monthly scheduled maintenance window.
Since 24x7 is a unique service offering, the DISA project management team will need to coordinate with the DISA data center where mission partner workload will be hosted and/or managed to ensure the requested support is available.
ALL OTHER REQUIREMENTS:
In addition, since it's not possible to develop standardized rates for every service a mission partner may request, unique requests are handled on a cost-reimbursable (c-goal) basis. This list represents some of the cost-reimbursable services provided to mission partners, but it is far from exhaustive.
- Non-standard OSs, such as IBM AIX, Tandem Guardian, DEC VAX, or any other OS not mentioned in the Hardware Services section
- Unique communications requirements such as Virtual Private Networks (VPNs), community of interest networks, Demilitarized Zones (DMZs), dedicated circuits, dedicated enclaves, etc.
- Certain test, development, or training environments that are not conducive to rates
- The license and maintenance costs associated with application software including non-Oracle databases
- Process-improvement teams dedicated to resolving complex issues across disparate hardware and / or software platforms
- Software development
- Commercial off-the-shelf (COTS) software that is ancillary to, but required for, the information system to work properly
- Certain non-standard, mission partner-owned servers that DISA maintains
- Certain extremely large servers
- Subject matter experts (SMEs) who provide specific, in-depth knowledge of a COTS software product
ONE-TIME IMPLEMENTATION CHARGES
The core implementation charge covers the labor and hardware cost incurred before the application reaches IOE and recurring rate-based billing begins. This is a one-time per OE charge that applies to every system regardless of platform type or size.
The labor included in the core implementation charge recovers the cost for the Central Staging team, site system administrators, project managers, as well as storage, communications, and the virtualization teams.
The hardware cost included in the core implementation charge is two months of the recurring rate-based server and storage cost as priced in the LE.
Also included in the core implementation charge is the cost for a licensed and data-center qualified electrician to provision power for the new hardware.
There are no implementation charges for the Shared COOP service; however, the full implementation charge is applied to Dedicated COOP OEs.
Non-core implementation charges (if applicable) include up-front, one-time costs for mission partner-requested hardware and software requirements. Common examples would be the license cost of application software and unique communications hardware.