Cybersecurity

JOINT INCIDENT MANAGEMENT SYSTEM (JIMS)

Overview

Joint Incident Management System (JIMS) is an application on the Secret Internet Protocol Router Network (SIPRNet) that provides information assurance computer network defense incident management.

JIMS is available for data entry via a SIPRNet website and/or service/capability for users (United States Cyber Command and Tier 2 computer network defense service JIMS unified Web services providers (CNDSPs)) to report, track, and search for incident tickets. In addition, JIMS provides the visualization and information sharing of incident ticket information along with the ability to enter and query data, track incidents, and generate reports via the web.

VALUE TO OUR MISSION PARTNERS

JIMS is mandated by Chairman of the Joint Chiefs of Staff Memorandum 6510.01B, The Incident Handling Program, to be used by USCYBERCOM to monitor and Tier 2 CNDSPs to enter reportable Department of Defense (DoD) information assurance computer network defense (IA/CND) incidents.

Through JIMS, mission partners have the ability to gain situational awareness regarding reportable cyber incidents across the DoD.

JIMS is the only system mandated for use, in accordance with CJCSM 6510.01B by USCYBERCOM to monitor/search cyber incidents and for Tier 2 CNDSPs to enter reportable DoD cyber incidents.

JIMS is a robust, scalable incident management system that leverages best-of-breed open source commercial off the shelf and computer network defense CND data standards. It provides the incident management community with:

  • Enhanced control, consolidation, and coordination of analysis activities
  • Improved collaboration
  • Better data fidelity
  • Improved automation and data access

Features

STANDARD FEATURES

For incident tickets in JIMS, users can:

  • Create
  • Edit
  • Search
  • Move tickets to other organizations listed in JIMS
  • Assign tickets
  • Link tickets
  • Add and edit comments
  • Add and delete attachments
  • Subscribe to tickets
  • Close tickets

OPTIONAL FEATURES

A Graphical User Interface and Web Services are alternative means for ticket integration and ingest.  Customers may choose to use the ticketing workflow within JIMS, use a Machine-to-Machine (M2M) connect between JIMS and their own ticketing system, or conduct batch uploads.

Contact the NIPR JIMS Support desk for further information on these options.

Rates

There is no charge to the end user.

Service Support

The JIMS help desk can be reached via email on either NIPR or SIPR or by phone Monday through Friday 8-5.

Request for a JIMS account can be made through the JIMS Help Desk Information:

(301) 225-9800
disa.meade.id.mbx.id-jimssupport@mail.mil (NIPR)
disa.meade.mae.mbx.gnise-jimssupport@mail.smil.mil (SIPR)

How To Order

JIMS is not a service that can be ordered. It’s a system that users can access via SIPRNet. To access JIMS, visit https://www.gnise.disa.smil.mil.

The JIMS SLA is available for review upon request. In order to become an active user of the JIMS application, you must request a user account from the JIMS help desk. Once the user account has been created and is active, the new user must go through JIMS training in order to gain full access. When necessary, the user may call the JIMS help desk for all issues pertaining to application use.