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•    For your Username, Click Here. You will be asked to enter your e-mail address.
•    For your Password, Click Here.  You will be asked to enter your e-mail address and Username.

•    If you forgot the e-mail address that you used to sign up with or you no longer have access to that e-mail address, please contact our Subscription Department at 1-800-333-0663 Monday through Friday 8:00am - 8:00pm EST, and Saturday 9:30am - 6:00pm EST.  

*IMPORTANT*
Please be aware that your Username will be sent to the e-mail address that you have entered with us. If you are unable to reach that e-mail address or if you do not receive an e-mail, please contact our Subscription Department at 1-800-333-0663, Monday - Friday, 8:00 a.m. - 8:00 p.m. EST, and Saturday, 9:30 a.m. - 6:00 p.m. EST.

Consumer Reports magazine and ConsumerReports.org are two separate subscriptions. As a magazine subscriber, you do not automatically receive our online service.  However, Consumer Reports magazine subscribers are entitled to a discount on an annual subscription to ConsumerReports.org.

If you are an annual subscriber and would like to stop future auto-renewals, please visit the "My Account" area of our site and sign in.  After signing in, you will see a link called "Cancel Subscription."  If you click this, you will be presented with three options:

-  Go ahead and cancel now
-  Do not cancel my subscription
-  Keep access until my subscription ends

This last option will allow you to remain active on our site for the full term you paid for, but you will not renew automatically at the end of the term.  You would need to go through the subscription process and provide payment information again if you should decide to use our service after your expiration date.

If you are a monthly subscriber and you would like to stop future monthly auto-renewals, please visit the "My Account" area of our site and sign in.  After signing in, you will see a link called "Cancel Subscription."  If you click this, you will be presented with two options:

-          Do not cancel my subscription

-          Cancel My Access

The second option will stop future monthly renewals, but you will continue to have access to the site for the month you have paid for.

•    Click the My Account link
•    Login with your username and password
•    Click the "Cancel Subscription" link. (pictured right) 

For monthly subscriptions, no refunds are issued.  For annual subscriptions, a pro-rated refund will be issued.

If you experience any difficulties canceling your subscription, please feel free to call our Online Subscription Department at 1-800-333-0663 Monday through Friday 8:00am - 8:00pm EST, and Saturday 9:30am - 6:00pm EST.

You can easily subscribe to ConsumerReports.org® by following these steps:

•    Go to Subscribe 

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•    Read our User Agreement and then click the "Next" button

•    Enter the information requested, then click the "Next" button

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You will then have complete access to ConsumerReports.org!

All subscriptions to ConsumerReports.org® are auto-renewing. We continue to provide access to our website service until you cancel your subscription. You do not need do anything to receive uninterrupted access and enjoy the benefits of subscribing online.

Monthly Subscribers will be reminded of their subscription every 30 days, as the monthly charge appears on their credit card.

Annual Subscribers will receive an e-mail reminder approximately 30 days before their subscription automatically renews. Upon receiving this e-mail, a subscriber can cancel their subscription at any time right on our website before it renews through the My Account link located at the top of any page on our site.

ConsumerReports.org Subscribers

You can change your address easily online.    

• Visit the "My Account" area

 •    Enter your Username and Password and click “log in”

 •    Click on “Change personal information”

 •    Enter your updated information and click “Update personal information”

ConsumerReports.org Subscribers

Account status provides details about your subscription account, such as your name and mailing address, e-mail address, expiration date and more.   You will need your Username and Password to access this information.  View your account

ConsumerReports.org Subscribers

If you would like to change the credit-card that is billed for your ConsumerReports.org® subscription, please go to the website and follow these steps:

•    Go to My Account

•    Login with your Username & Password

•    Click the "Change Payment Information" link, then enter the new information. When you are done, click the "Update Payment Information" button.

Please be advised that updating your credit card does not mean that you have re-subscribed to ConsumerReports.org. If you'd like to re-subscribe after you have updated your payment information, please follow these steps:

 •  Go to www.ConsumerReports.org

 •   Click “Subscribe”

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 •    Enter your information as a “Returning Customer”

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 •    Review order form, then click the "Submit" button

Once you re-subscribe, you will have instant, unlimited access to our exclusive unbiased Ratings and recommendations of products and services.

If you experience any difficulties updating your payment information or re-subscribing, please feel free to call our Online Subscription Department at 1-800-333-0663, Monday through Friday 8:00am - 8:00pm EST, and Saturday 9:30am - 6:00pm EST.

If you have an active or expired ConsumerReports.org® subscription and you don’t remember your Username or Password, please follow the steps below to retrieve your login credentials:

•    For your Username, Click Here. You will be asked to enter your e-mail address.
•    For your Password, Click Here.  You will be asked to enter your e-mail address and Username

If you have an active subscription and you know your username and password, but cannot login to ConsumerReports.org ®, below we've listed possible reasons below, as well as suggestions for what to do:

BROWSERS: Make sure you are using the latest version of Internet Explorer (7.0 or better) or Firefox (3.6)

To find out what version of Internet Explorer you are using:
1. Open a new browser and on the Tools bar click on "Help".
2. Click on "About Internet Explorer".
3. A new window will pop-up that will provide you with the version you are using.

To find out what version of Firefox you are using:
1. Open a new browser and on the Tools bar click on "Help".
2. Click on "About".
3. A new window will pop-up that will provide you with the version you are using.

Support for the different browsers are located below:
Internet Explorer support is located at: http://support.microsoft.com/ie6
Firefox support is located at: - http://en-us.www.mozilla.com/en-US/support/

JAVASCRIPT: JavaScript is used to validate forms, text boxes, detect browser types, create cookies and to add functionality to online products. ConsumerReports.org users should verify that JavaScript and the related applets are enabled.

Internet Explorer 7.0 or Better
1. Open Internet Explorer.
2. Select Internet Options from the Tools menu.
3. In Internet Options dialog box select the Security tab.
4. Click Custom level button at bottom. The Security settings dialog box will pop up.
5. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of

Java applets.
6. Click OK twice to close out.
7. Click the Refresh button.

FireFox 3.6
1. Open FireFox.
2. Select Options from the Tools menu.
3. Click the Content tab5.
4. Check both Enable Java and Enable JavaScript.
5. Close the window.
6. Click the Reload button.

FIREWALL: You are using a computer at your place of work, which is behind a "firewall". Firewalls are generally set-up by a company's technical or computer department to help protect and secure its systems. You can ask your technical or computer department if your computer is behind a firewall. If it is, ask them to configure the firewall so that you can access the subscriber area of our site. Also, make sure that your firewall is not blocking access to our secure pages which need port 443 open.
For more information on Windows XP firewalls, and how they can be disabled, please visit the following URL:
www.microsoft.com/windowsxp/using/networking/learnmore/icf.mspx

For all other firewalls please refer to the Help feature on your firewall software.

SSL CONNECTIONS: The browser and/or online service you are using doesn't handle secure connections using the SSL ("secure socket layer") encryption standard. There are some browsers that cannot handle the SSL connections (e.g. MAC users with AOL browsers), and others that do not handle them reliably (e.g. WebTV). The only solution is to use another browser (Internet Explorer 7.0 or higher, etc.).

SSL NOT TURNED ON: Your browser handles SSL ("secure socket layer") connections, but this capability is not turned "ON". When you subscribe, and also when you Login, you are transmitting private personal information, (e.g. Username, Password, etc). SSL connections safeguard this information. To find out how to turn the connections "ON", use your browser's HELP feature, or contact the manufacturer of your browser directly for guidance (by phone or online).

COOKIES: You are not accepting the "cookie" that is sent during Login. By accepting the cookie, your Username and Password are kept intact throughout your ConsumerReports.org session so that you are not repeatedly asked to enter them. To find out how to have your browser automatically accept the "cookie", use your browser's HELP feature, or contact the manufacturer of your browser directly for guidance (by phone or online). You will also need to allow session and persistent cookies for our site.

To allow session and persistent cookies:

For Internet Explorer users:
1. Open a new browser and go to Tools - Internet Options
2. Click on the Privacy tab and click on the Advanced button.
3. Click on the box "Override automatic cookie handling".
4. Click on the box "Always allow session cookies" and press OK.

Previously stored cookies can also interfere with your login. (Very Important: Please note that if you delete all your cookies, this will delete all usernames and passwords you have saved for other websites. Therefore, next time you visit a site that you used to automatically login, you will have to enter your username and password).
Deleting cookies (Windows PC):

If you use Internet Explorer:
1. Go to the C: drive
2. Click on "Documents and Settings"
3. Click on "User" folder
4. Click on "Cookies" folder. Then, selectively pick the cookies you want to delete.

For additional information on deleting cookies, visit the following URL:
http://www.aboutcookies.org/Default.aspx?

If none of the above reasons/suggestions have solved your problem, and you'd like to verify that you do indeed have an active subscription, please either (1) call our Subscription Department directly at: 1-800-333-0663, Monday - Friday, 8:00 a.m. - 8:00 p.m. ET, and Saturday, 9:30 a.m. - 6:00 p.m. ET., or (2) send us an e-maildescribing your problem, and be sure to include your website Username.

If you would like to review your ConsumerReports.org status, please go to the website and follow these steps:

1. Click the "My Account" link located at the top of any page of the site.

2. Login with your Username & Password.  Here you can review all of your subscription-related information.

Change of E-mail address (ConsumerReports.org Subscribers)    

If you would like to change/update the contact information (mailing address, e-mail address, etc..) on your ConsumerReports.org®  subscription, please go the website and follow these steps:

 • Go to My Account  

 • Login with your Username & Password

 • Click the "Update e-mail address & manage my preferences" link

 • Click "Change" to update your e-mail address

After you've subscribed (usually the next day), you will be able to access your account on our website.  Simply visit the "My Account" area of ConsumerReports.org and click the "Access Account" link under the appropriate title.

You will need to enter your account number, last name, and the provided security code to access your account.  You will then see account information and various service options, including an option to "Change My Automatic Renewal Status".  This is where you can turn off future auto-renewals.

For help finding your account number, click Find My Account Number

We are sorry to lose you as a subscriber. You may cancel your subscription by following one of these methods: 

1. Visit My Account to manage or cancel your subscriptions.
2. Send us an e-mail. Please include your mailing address so that we can locate and cancel your subscription.
3. You may call our Subscription Department at 1-800-666-5261 and a representative will assist you. The Subscription Department is open Monday through Friday, 8:00am -     8:00pm EST, and Saturday 9:30am - 6:00pm EST.

Thank you for choosing to subscribe to our products. 

To subscribe to Consumer Reports®  Magazine, click here
To subscribe to Consumer Reports on Health®, click here

If you would like to change/update the contact information (mailing address, e-mail address, etc..) on your subscription, please go to our website and follow these steps:

 • Go to My Account

 • Click on 'Access Account' for the Print Title that you want to update

 • Enter your ten-digit magazine account number*, your last name, and the security code

 • Click the 'Edit' link

 • Click the "Change my address or other personal information"

 • Update the contact information that needs to be changed

For help finding your account number, click Find My Account Number

Account status provides details about your subscription account, such as your name and mailing address, e-mail address, start and expiration issues and more.  You will need your account number to access this information. 

• Click the "My Account" link
• Click the "Access Account" link under the print title  
• Enter the required information and click “Continue”

For help finding your account number, click Find My Account Number

You can update your payment information for Consumer Reports magazine or any newsletter by following the steps below:

• Visit us at www.ConsumerReports.org and click on the "My Account" link located at the top of the page.
• Click on the "Access Account" link located under the print product you would like to update.
• Enter your last name and account number.  
• Click on the "Continue” button.
• Click on the link for “Update Credit Card” and enter your updated information.
• Click on the “Save My Changes” button.

For help finding your account number, click Find My Account Number

To receive a replacement copy, please follow these steps:
•    Click the My Account link
•    Click the "Access Account" link under the print title that you need to report  
•    Enter the required information and click “Continue”
•    Under the Service Options section, click on "Report Missing/Damaged Issue"

For help finding your account number, click Find My Account Number

Renewing your subscription is just a click away.  Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date.

We will contact you in advance of your subscription expiration date by mail or e-mail so that you will not miss any future issues.  

To renew online:

•    Visit “My Account”

 •    Click the "Access Account" link under the print title that you’d like to renew  

 •    Enter the required information and click “Continue”

You will be able to manage your subscription from these pages.  

If you prefer, you may renew your subscription by mailing your order to:

To assure your magazine will be delivered without an interruption in service, please be sure to send your renewal at least 8 weeks prior to subscription expiration.  

If you would like to review your Consumer Reports magazine status, please go to the website and follow these steps:

1. Click the "My Account" link located at the top of any page of the site.

2. Under Manage Print Products, click the "Access Account" link located under the appropriate heading.

3. Enter your 10-digit account number along with the additional requested information.  You will find your account number on your mailing label just above your name and to the left of the expiration date of your subscription.  Here you will be able to review your account information, including your subscription expiration date.

For help finding your account number, click Find My Account Number

You can quickly and easily change your e-mail address online so you won’t miss any subscription notices via e-mail.  

 •    Click the "My Account" link

 •    Click the "Access Account" link under the print title that you subscribe to   

 •    Enter the required information and click “Continue”

 •    Click on “Add/Change My E-Mail Address”

 •    Enter your updated information and click “Save My Changes”

For help finding your account number, click Find My Account Number

Go to My Account

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You can find a list of previous winners by clicking here. The list is updated with each subsequent prize drawing. For the annual Car and Annuity prizes, winners’ lists are updated every May.

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