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How Did We Get Here?
March 2008
- UNT System Board authorized study of shared services.
November 2009
- Alvarez & Marsal provided initial recommendations.
- UNT System Board authorized HR and IT implementations.
January 2010
- UNT System Shared Services Council (SSC) met for the first time.
June 2010
- Accenture began developing framework for shared services.
August 2010
- UNT System Board authorized evaluation beyond human resources and IT.
- Campus leaders notified of the role and scope of the new System CIO position.
September 2010
- Accenture study completed.
April 2011
- AVC/System CIO started.
- IT leadership began developing new service delivery model.
June 2011
- Proposed shared IT organization structure introduced.
- IT Service delivery framework introduced.
September 2011
- IT governance design finalized.
- Performance scorecards were developed for IT.
- IT conducts soft launch for shared services.
December 2011
- IT shared services went live with 200 employees.
January 2012
- ITSS Service catalogue completed.
- ITSS campus billing methodology approved.
February 2012
- IT Governance Council considers initial shared IT project.
March 2012
April 2012
- Initial Program Management Committee meeting took place.
- Service Level Agreement with UNT-Dallas finalized for ITSS.
May 2012
- New security policy framework started.
June 2012
- FY 2013 budgets finalized.