Install, maintain, contract management, user training, inside plant (wiring), outside plant (wiring), password management (voicemail/UM) records management (station, user, cable, etc.), monthly billing, operator services, move and change services, investigate new options and services (mobile integration, unified communications, VOIP, etc.) and inventory management
Availability: 99.9%, 24x7
All work delivered to project plan specifications
Service Request Response:
| Service Request | Response | Design and Assessment |
| Routine Request - move, add or change services | 8 business hours | 3 business days |
Incident Response:
| Severity | Response | Resolution |
| Critical Incident – an outage or issue that affects 49 or less users | 1 hour | 8 hours |
| Routine Incident – an outage or issue that affects 49 or less users | 4 business hours | 16 business hours |