Scams & Fraud
New Twist to the Tech Support Scam
Experts estimate that approximately 3.3 million Americans will fall victim to scammers posing as tech company employees
Surf Safely: Watch Out for Public Wi-Fi Fraud This Holiday
Scammers jump at the chance to obtain personal financial information from devices connected to public WiFi networks
Tips For Avoiding Holiday Cyber Shopping Scams
Holiday shoppers are turning to the Internet more than ever – and so are those who want to steal your money and identity
Your Membership
Identify Theft
Quiz: Are You Savvy About Wi-Fi Security?
Public wireless internet could lead to unintentional over-sharing. Take this quiz to see if you avoid giving out personal information when logging online
10 Ways to Protect Yourself From Identity Theft
Identity theft is rampant with easy access to personal information. Here are 10 tips to increase identity theft protection
Protect Your Personal Data
Protect your personal information to reduce credit card fraud and identity theft with these smart practices
Customer Service
7 Things You Should Always Say to Customer Service
If you've had a bad experience with customer service, you know it's easy to get angry. Here's a calmer way to resolve consumer issues
7 Things You Should Never Say to Customer Service
What words or phrases will make a customer service representative your immediate enemy? Ron Burley has seven answers
Selling Older Consumers Short
Boomers spend — and change brands. So why do so many advertisers ignore them completely?
Consumer Tips
10 Places to Ask for a Senior Discount
Shopping on certain days or asking for a price break can save you money
The Best Ways to Spend $200
Here are seven ways you can spend money and maximize your savings at the same time
Illness Sinks a Cruise and Costs Thousands
When booking travel, protect your investment and possibly get your money back if an emergency occurs with these tips