TIME Retail

Go Inside Starbucks’ Wild New ‘Willy Wonka Factory of Coffee’

Founder Howard Schultz shows us his new concept for the future of the coffee chain

On Dec. 5, founder Howard Schultz debuted part of his new strategy for Starbucks: his first flagship “Roastery,” a 15,000 square foot space that is both a coffee roasting facility, and a consumer retail outlet. The place is to coffee what FAO Schwartz is to toys or Dover Street Market is to fashion—retail theatre. You can watch beans being roasted, talk to master grinders, have your drink brewed in front of you in multiple ways, lounge in a coffee library, order a selection of gourmet brews and locally prepared foods. (The entire store is crafted from Made in America materials, by regional artisans.) The architecture says “niche” not mass, as does the merchandise—copies of the New Yorker are scattered alongside top of the line espresso machines and bags of reserve beans marked with their crop year.

Schultz calls it his “Willy Wonka factory of coffee,” and it speaks to the fact that in retail, as in nearly every aspect of the economy these days, there seems to be two directions—up, or down. At the Roastery, a latte made from beans cut and roasted in front of you only minutes before can cost more than $6 bucks. And the truth is that they could probably charge a lot more. There’s little price sensitivity for the upscale consumer these stores—and the smaller “Reserve” stores inspired by the flagship, which will be coming to a town near you in 2015—will target.

For more, click here.

TIME Retail

Inside Starbucks’ Radical New Plan for Luxury Lattes

An employee pours milk into a cardboard coffee cup inside a Starbucks Corp. coffee shop in London on June 9, 2014.
An employee pours milk into a cardboard coffee cup inside a Starbucks Corp. coffee shop in London on June 9, 2014. Bloomberg/Getty Images

Your Starbucks is about to change radically—get ready for $6 coffee

If there is a retail proxy for America, it must be Starbucks. The company has 12,000 stores in the US, doing 47 million transactions per week, serving 70 million unique customers. One in eight people found a Starbucks card in their Christmas stocking last year. So when Starbucks founder and CEO Howard Schultz says something about consumers, people tend to listen. (Indeed, everyone from President Obama to the heads of major investment banks have been known to ring him for a cup by cup read on the state of the economy.)

At the company’s biannual investor conference this week, Schultz gave his take on the state of the recovery in the US. While Schultz is bullish, laying out some robust growth targets for his company, he also said, “We are living at a time when the world is very fragile, and that effects consumer confidence.” Just like the overall economy, Starbucks is bifurcated—stores in some affluent cities are doing more business than ever, while others have yet to spring back from the last several years of crisis and recession.

What’s more, the way people are shopping is changing profoundly. According to Schultz, the “seismic shift” in consumer spending from bricks and mortar retail outlets to online shopping that the company first noted last year has become “a tidal wave.” That’s going to change the entire nature of retail and public spaces. As Schultz put it, “I wouldn’t want to be a mall operator five to ten years from today,” referencing the fact that foot traffic in malls and in Main Street shopping areas throughout the country is way down from last year.

The problem is, that’s where most Starbucks today are located. Solution: a whole new approach to stores that mirrors this new economy. Just as fashion brands have “haute” couture and mass market lines, Starbucks will now have luxury “reserve” stores, and many more express kiosks, mobile coffee trucks and all kinds of specialized retail outlets purpose built for specific spaces. Think luxe roadside coffee pit-stops, or “hammerhead” shaped drive through outlets made out of used cargo containers that will sit in the entrance to highways or on small silvers of land near a bowling alley or another local attraction.

The idea will be to make Starbucks a destination in and of itself, one that’s not so dependent on foot traffic. “People are still longing for connection, and a sense of community, perhaps more so now that they are spending more time at their computers, or working from home,” says Schultz. But in order to preserve the “third place,” Schultz says the company will increasingly have to offer “experience, rather than just a product.”

On Dec. 5, Schultz debuted part of the new strategy—his first flagship “Roastery,” a 15,000 square foot space in Capitol Hill, Seattle that is both a coffee roasting facility, and a consumer retail outlet. The place is to coffee what FAO Schwartz is to toys or Dover Street Market is to fashion—retail theatre. You can watch beans being roasted, talk to master grinders, have your drink brewed in front of you in multiple ways, lounge in a coffee library, order a selection of gourmet brews and locally prepared foods. (The entire store is crafted from Made in America materials, by regional artisans.) The architecture says “niche” not mass, as does the merchandise—copies of the New Yorker are scattered alongside top of the line espresso machines and bags of reserve beans marked with their crop year.

Schultz calls it his “Willy Wonka factory of coffee,” and it speaks to the fact that in retail, as in nearly every aspect of the economy these days, there seems to be two directions—up, or down. At the Roastery, a latte made from beans cut and roasted in front of you only minutes before can cost more than $6 bucks. And the truth is that they could probably charge a lot more. There’s little price sensitivity for the upscale consumer these stores—and the smaller “Reserve” stores inspired by the flagship, which will be coming to a town near you in 2015—will target.

In America these days, there are two kinds of people: those that can buy lattes, and those who make them. Schultz is endeavoring to change both their lives.

Read next: How to Win Free Starbucks for Life

TIME Business

GE Makes a Big Bet on Manufacturing

Rana Foroohar is TIME's assistant managing editor in charge of economics and business.

The company’s plan to make things again is a test for the entire American economy

If one company mirrors the travails of American business over the past decade, it’s General Electric. The manufacturing giant founded by Thomas Edison in 1892–and the last of the original firms in the Dow Jones industrial average still listed on that index–grew into a multinational powerhouse that made everything from lightbulbs to locomotives as the U.S. became the world’s lone superpower. Its nickname said everything: Generous Electric. But by the time the 2008 economic crisis hit, GE had gone from being an industrial innovator to being the country’s sixth largest bank, relying on financial wizardry rather than engineering to satisfy investors.

Perhaps the most enduring quality of the broader economic recovery since then has been the gap between reality and perception. While growth and jobs are up, only about 1 in 4 Americans believes the economy is getting stronger, according to a recent survey by the investment firm BlackRock. The reason is clear: personal incomes aren’t rising, except at the very top. Historically, the key to achieving broad income growth has been creating more middle-income jobs. And those have traditionally come from the manufacturing sector.

Which is partly why, in order to save his company, CEO Jeffrey Immelt borrowed $3 billion from Warren Buffett and vowed to retool GE–away from complex financial schemes and back toward making things. GE, in other words, is trying to do what the U.S. as a whole needed to do: rebalance its economy and get back to basics.

So, six years on from disaster, how is it going?

Immelt has made progress. With the recent spin-off of GE’s consumer-finance division, which peddles financial products ranging from private-label credit cards to auto loans, the share of profits that comes from finance has gone from more than half to about 40%. The target is to get it back down to around 25%. As CFO Jeff Bornstein recently put it to me, “We had to decide whether we wanted to be a tech company that solves the world’s big problems or a finance company that makes a few things.”

GE’s executives are betting on a few megatrends, including the belief that emerging-market economies are entering a period very much like the post–World War II period in the U.S. Those countries will need new houses, bridges, roads, airports and all types of consumer goods in unprecedented quantities. The McKinsey Global Institute estimates that by 2025, emerging-economy nations will spend more than $20 trillion a year in this way. That means that future economic growth may well be centered on making things, rather than trading on their value.

To help capture its share of that action, GE is trying to copy some of Silicon Valley’s methods. The company has set up a “growth board” that operates like an internal venture-capital firm, vetting new ideas presented by employees and then dishing out a bit of time and capital to explore them. The result is that production cycles for projects like new oil-drilling equipment or LED lighting systems are shortening dramatically. An idea that once took two years to test might go from paper to production in 45 days.

The firm is also sourcing new ideas from the crowd. One recent design for a bracket on a jet engine came from a 22-year-old in Indonesia who had tapped into a website where the company posts problems and offers payouts to whoever can solve them.

Still, the big question is just how many good new jobs America’s industrial firms, small and large, will actually create in the coming years. So far, the trends are positive. In October, the Boston Consulting Group’s annual survey of senior manufacturing executives found that the number of respondents bringing production back from China to the U.S. had risen 20% in the past year. GE’s new hub in San Ramon, Calif., which was launched more than two years ago to explore the burgeoning “Internet of things” (i.e., machine-to-machine communication via the Internet), has gone from zero employees to more than 1,000. The company is also using more local small and midsize suppliers, thanks to new technologies like 3-D printing that let startups achieve more speed and scale.

Such trends at GE and elsewhere have yet to replace the 1.6 million manufacturing jobs lost in the recession. The good news about our postcrisis economy is that it is smarter and nimbler and growing in the right sectors. The bad news is that it still doesn’t have enough good jobs for those who need them. The way forward may be clear, but getting there is another story.

TO READ JOE’S BLOG POSTS, GO TO time.com/swampland

TIME Ideas hosts the world's leading voices, providing commentary and expertise on the most compelling events in news, society, and culture. We welcome outside contributions. To submit a piece, email ideas@time.com.

TIME Economy

Where the Next Financial Crisis Will Come From

financial crisis
Mutlu Kurtbas—Getty Images

It won't be from the banking sector

The next financial crisis won’t come from the banking sector. That’s the message implicit in the latest report on the global financial sector from the Financial Stability Board, the group that monitors what’s happening with the world’s money flow. Instead, it’s very likely to come from the massive and growing “shadow banking” sector—an area mostly untouched by our government regulators.

New numbers show that the shadow banking industry—which includes everything from money market funds to real-estate trusts to hedge funds—grew by a whopping $5 trillion in 2013 to $75 trillion. If you look at the sector as a percentage of the global economy, that’s nearly what is was pre-crisis, back in 2007.

That means many of the risks that used to be held on bank balance sheets have moved to the non-regulated areas of finance. This says a number of important things. First and perhaps most importantly, all the backslapping in Washington about how much “safer” our banking system is now than it was six years ago is meaningless. While banks are still plenty risky, increasingly, new financial risk isn’t being held in banks — it’s being held in places that regulators can’t see it. (see my debate with Treasury over that fact here.) That Dodd-Frank financial regulation wasn’t able to do more about this is a real pity.

One of the ways that you can already see how the shadow-banking sector is influencing the financial markets is in margin debt. That’s a measure of the amount of debt that investors are using to buy stocks – and right now, New York Stock Exchange margin debt is at record highs; some think that’s because hedge funds have become such huge market players, in some cases as large or larger than banks in terms of their influence. Margin debt at record highs is scary for many reasons, one of which is that when there’s a lot of margin debt and the market turns, it speeds up a fall, leading to the kind of snowball effect that can lead to a market crash.

While that won’t necessarily happen any time soon, it’s worth remembering that debt itself is always the best predictor of financial crisis. As plenty of research shows, over the last two hundred years or so, every single financial crisis has been preceded by a big increase in debt levels. The growth in the shadow banking sector means we now know less, not more, than we did about who’s holding debt than before the financial crisis of 2008. That’s something we should all be worried about.

TIME Economy

What You Need to Know About the Stock Market Sell-Off

For the last few years, markets were from Mars, and the real economy was from Venus. The two literally occupied different worlds, as stock prices kept rising, even as wages were stagnant and growth was slow. As of yesterday, that divide has been bridged. Stock prices finally plunged into a real correction of the kind we haven’t seen since the apex of the European debt crisis three years ago.

The question is, why now? The answer comes in two parts. First, with Europe in danger of tipping into recession, and China’s growth much lower than the official statistics would indicate (that’s one of the big reasons oil prices are down since China is now the world’s major consumer of energy), investors have realized that a wimpy recovery in the U.S. isn’t enough to buoy global growth. Sure, growth numbers were a bit better this year than last, but we’re still in a 3 percent economy that doesn’t look or feel much different than the 2 percent economy (see my Curious Capitalist column on that topic). If you think of the global economy as three legs on a stool, the legs being the U.S., Europe, and the emerging markets led by China, what’s becoming very clear to markets is that a 3 percent economy in the U.S. isn’t enough to sustain global momentum. Indeed, the U.S. may grow faster than the world as a whole this year, which is an odd thing for a developed market. It speaks to how weak the global economy as a whole still is.

Second, markets have realized that this recovery has been a genetically engineered recovery. It’s been engineered by the monetary scientists at the Fed, who’ve pumped $4 trillion into the economy since 2009 in an attempt to strengthen an economy that is fundamentally not as strong as it looks. Despite the Fed’s best efforts (and I agree that they needed to do something, especially in the beginning), the real economy simply hasn’t caught up to the markets. Unemployment has ticked down, but wages still haven’t ticked up. It’s no accident that weak retail sales in the U.S. were one of the economic indicators that triggered the sell-off. As I’ve said many times before, you can’t have a sustainable recovery, one markets can really believe in, until you have the majority of the population with more money in their pockets.

The reality is that this hasn’t happened in the last few years, and for many people, decades (the average male worker today makes less in real terms than he did in the early 1970s).

So does this mean we are in for a long, slow slide? Not exactly. I’d bet more on increased volatility (if you are a subscriber, you can read this piece I wrote on the coming Age of Volatility, back in 2011). Markets will go up and down, but as long as the U.S. is the prettiest house on the ugly block that is the global economy, money may stay parked in the largest American multinationals longer than you’d think. Whether or not our economy deserves the vote of confidence is another question.

TIME Walmart

Why Walmart Workers Losing Healthcare Might Not Be Bad

Getty Images

Ironies abound

Talk about irony. In the same week that Walmart announced employees who work less than 30 hours will be losing their health care coverage, the company also announced that it’d be getting deeper into the business of selling insurance, making it easier for customers to price shop for insurance in stores. In some ways, this mirrors Walmart’s overall business model—keep prices down for consumers, but keep wages and benefits for employees low too.

Ironically, under the rules of Obamacare, it’s possible that those part time employees will get a better deal on health care exchanges, thanks to subsidies that help lower income workers buy insurance. It’s all part of the new landscape created by the Affordable Care Act. As Obamacare turns one year old, Joe Nocera and I discussed how it’s changed healthcare, business, and the economy, on WNYC’s Money Talking.

TIME Banking

Banking by Another Name

Traditional lenders aren't doing their job. Enter a raft of startups to do it for them

You know credit is tight when the former chair of the Federal Reserve can’t get a mortgage. Ben Bernanke, who isn’t exactly hard up (he reportedly makes at least $200,000 a speech), recently lamented that he wasn’t able to refinance his home because of tight credit conditions. This is an inglorious reminder that the housing recovery is being driven not by first-time home buyers or people who want to trade up but by wealthy people who don’t need a loan. Since most middle-class Americans still hold most of their wealth as equity in their homes, we won’t achieve a sustainable recovery until we fix the housing market.

Banks would say the difficult credit conditions reflect the higher costs of complying with new regulations like Dodd-Frank. There’s some truth to that but not enough to justify turning down nearly any borrower who can’t put down 30% cash on a house. A more accurate explanation is that home-mortgage lending isn’t nearly as profitable as securities trading, which is where big banks still make much of their money these days. And so, hidden in the sluggish housing recovery is another revolution: American banks continue to morph into investment houses in ways that could ultimately put our financial system at risk.

Rather than Bemoan this, I am encouraged by some of the innovative companies trying take advantage of these shifts. A whole new category of nontraditional lenders is springing up to take traditional banking’s place. Nonbank financial firms, a category that includes everything from companies like Detroit-based Quicken Loans to peer-to-peer lenders like the Lending Club, are growing exponentially. (Peer-to-peer lending is the relatively new practice of lending money to unrelated individuals without going through a traditional intermediary like a bank.) This category of nonbank banks is taking up a lot of the slack left by traditional banks in the aftermath of the financial crisis. During the first half of this year, almost a quarter of mortgages made by the top 30 lenders came from nonbank firms, the highest level since the financial crisis began.

Many of these lenders use unconventional metrics to judge how creditworthy borrowers really are. They’re focusing not just on borrowers’ salary and tax returns, which are the basis of most traditional mortgage-lending calculations, but also on their field of work, what kind of degree program they are in or what their potential income trajectory might be.

Such metrics enable these lenders to take on risks that traditional banks now shun. “There’s a misperception out there that millennials don’t want to buy a home,” explains Mike Cagney, CEO of Social Finance, a company that has already done over $1 billion in crowdsourced student-loan refinancing and is now pushing into the online mortgage market. “But the reality is that they don’t have the credit to do it.” Cagney says many of his initial mortgage borrowers mirror the profile of the customers to whom he gives reduced-rate student loans–upwardly mobile young professionals, many with degrees from top schools, who have bright futures in high-income professions but little cash in the bank. Particularly on the coasts, where real estate prices are high, it is nearly impossible for a young person to buy a home with a traditional credit profile.

Of course, it’s not only upwardly mobile future members of the 1% who deserve a break on credit. Research shows that many low-income borrowers with steady jobs are much better credit risks than they look like on paper. One University of North Carolina study found that even poor buyers could be better-than-average credit risks if judged on metrics other than how much cash they have on hand. That’s not to say we should have runaway borrowing as we did in the run-up to 2008, but credit standards are still very tight relative to historical averages.

Nontraditional lending has already shown there is an alternative to the not-very-public-minded banking system we have in place now. That raises the question, Why should big banks whose primary business model is no longer consumer lending be government-insured in the first place? (Many would argue that the bailout guarantee implicit in such insurance was the reason the too-big-to-fail institutions were able to leverage up and cause the subprime crisis in the first place.) Perhaps the safest thing would be for banking as a whole to go back to a model in which institutions simply keep a lot more cash on hand, or have unlimited liability as a hedge against risk taking? Who knows? That might make mortgage lending look good again.

TIME Economy

We Still Haven’t Dealt With the Financial Crisis

Five Years After Start Of Financial Crisis, Wall Street Continues To Hum
A street sign for Wall Street hangs outside the New York Stock Exchange on September 16, 2013 in New York City. John Moore—Getty Images

It often takes years after a geopolitical or economic crisis to come up with the proper narrative for what happened. So it’s no surprised that six years on from the financial crisis of 2008, you are seeing a spate of new battles over what exactly happened. From the new information about whether the government could have, in fact, saved Lehman Brothers from collapse, to the lawsuit over whether AIG should have to pay hefty fees for its bailout (and whether the government should have penalized a wider range of firms), to the secret Fed tapes that show just how in bed with Wall Street regulators still are (the topic of my column this week), it seems every day brings a debate over what happened in 2008 and whether we’ve fix it.

My answer, of course, is that we haven’t. To hear more on that, check out my debate on the topic with New York Times’ columnist Joe Nocera, on this week’s episode of WNYC’s Money Talking:

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