Website Help

KQED.org looks and works best in a modern browser. Current versions of all three of our supported browsers are available to download for free at the links below.

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If your question does not appear below, please send it to faq@kqed.org.

Site Features

• Inside the KQED.org New Navigation
• What happened to KTEH.org?

• In July 2011, KTEH became KQED Plus. We combined our program guides to create a one-stop destination for information about your favorite public television programs. We are pleased that searching schedules online will also now be easier with the merging of the two websites. You can find content formerly on KTEH.org in the following locations on KQED.org. If you are unable to find content from KTEH.org on KQED's site, please email faq@kqed.org with details.

  - Television Schedules: See schedules for "KQED Plus" kqed.org/tv/schedules/daily/kqedplus.jsp
  - "This Is Us" videos: See the new "This Is Us" blog http://blogs.kqed.org/thisisus/
  - "Classic Clips" and "History Quiz" videos: See Video/Audio page kqed.org/video-audio/video/
  - Archive of former KTEH Productions (including "Facing the Mortgage Crisis," "KTEH Cooks with Garlic," and "State of Silicon Valley"): See Productions Archive page kqed.org/tv/programs/archive/
  - KTEH YouTube channel youtube.com/user/KTEHTV
  - For other sections of KTEH, including News, Arts, Food, Education, and Science, please see the corresonding section on KQED.org

• What are the features on the homepage?

• The KQED.org homepage is a dynamic place to find out what's happening in the Bay Area:

  - Arts: KQED's portal for Bay Area arts and culture including movie, music, and theater reviews; event picks; local artist profiles; and more.
  - News: the latest news headlines from NPR and The California Report.
  - Food: recipes and restaurant reviews for the entire Bay Area.
  - Science: The QUEST Community Science Blog writers come from local museums, zoos, science centers, and research institutions, as well as KQED's TV and Radio producers covering stories in the field.
  - Video player featuring full episodes you can watch online. - KQED Community Photo Gallery -- submitted by you!
  - Current Radio and TV schedules.
  - Complete audio archives for all of our local KQED Radio programs such as Forum with Michael Krasny, The California Report, and Perspectives.
  - Blogs and podcasts: links to all our blogs and podcasts that cover a range of topics from news from the state capital to food.

• What is Programs A-Z?

• More than just a comprehensive list of programs, Programs A-Z is a tool that puts all of KQED's quality programming at your fingertips. Programs are listed alphabetically and can be sorted by TV, radio, or topic -- making it easier for you to find information about your current favorites, or that amazing program everyone was talking about over coffee this morning.

  From Programs A-Z, you can link directly to schedule information on upcoming episodes, repeat airings, and past shows across all of our channels as well as the official program website. And you can sign up to receive email reminders so you'll never miss a broadcast.

• What do I need to know before adding my comment to a KQED blog or another page on KQED.org?

• See our community discussion guidelines for more information on participating in our blogs other online comment threads.

• What are email reminders, and how do they work?

• Each upcoming program is accompanied by an email-reminder icon and link. Just click on the link and give us your email address, and we'll send you a brief message the day before the broadcast reminding you to tune in.

  You may sign up for as many reminders as you like. But don't worry about overloading your inbox. You'll only receive one email notification per airing.

• What is KQED's privacy policy?

• Your privacy is very important to KQED. Read our privacy policy for details about our commitment to ensuring the privacy of you and your family.

• What are KQED's terms of service?

• KQED.org is devoted to supporting an online and offline community in Northern California. Read our terms of service to learn the rules that govern your use of KQED.org.

 

Technical Questions

• What is the recommended screen resolution?

• We recommend a screen resolution of 1024 x 768 or higher which is the default resolution for most new systems. If you are using a lesser resolution, you may need to scroll right or left in order to see the full content of the web pages.

  To adjust the screen resolution on a PC:

  • Open Display Settings by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, clicking Personalization, and then clicking Display Settings.
  • Under Resolution, select a new resolution from the Resolutions list and then click Apply.

  To adjust the screen resolution on a Mac:

  • Open System Preferences and click Displays.
  • Select a new resolution from the Resolutions list.
• Is KQED.org secure?

• KQED.org uses secure servers to protect your personal information, including your name, address, and credit card information.

  We are a Network Solutions SiteSafe™ site. Any page at kqed.org that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

  Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information.

  To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. KQED.org is proud to be a Network Solutions SiteSafe™ site.

  See our privacy policy for more information on how we protect your information.

• How do I change the on-screen font size?

• Most browsers make it easy for you to change the font size on web pages. On a PC hold down the "Control" key and the "+" key to increase the font size one setting. Continue clicking and it will continue to increase it incrementally. To decrease the font size hold down the "Control" key and the "-" key at the same time.

• How do I listen to KQED.org radio online?

• For answers to all your questions about KQED radio live streaming and podcasts, visit Radio Streaming/Podcast Help.

• What plug-ins do I need to use all the features of KQED.org?

• KQED.org takes advantage of new technology to give you a dynamic Web experience that's fast and easy to use. The following plug-ins -- all available via free downloads -- will help you get the most out of KQED.org.

  Web Browsers
  KQED.org is best viewed using the Firefox browser.
  Download Firefox (at mozilla.com)

  Multimedia
  To stream video, you will need the Flash Player.
  Download Flash (at adobe.com)

  To play downloaded video and podcasts, use iTunes or Quicktime.
  Download iTunes (at apple.com)
  Download Quicktime (at apple.com)

  To stream audio, you will need the Flash Player, as well as the Real Player for some legacy content.
  Download Flash (at adobe.com)
  Download Real (at real.com)

  PDF Reader
  Adobe Reader

• How do I download PDFs?

• To download a file in Adobe PDF format, you must have Adobe Reader installed on your computer. If you do not already have Adobe Reader installed, the software is available for free from Adobe. Once you have Adobe Reader installed on your machine, you should be able to view the files in PDF format by clicking on the "PDF" link.

  Please Note: If you click on links in a PDF, a Security Warning may appear. Please click the "Allow" button to proceed to the featured website. This Adobe Reader feature is intended for your protection, and cannot be disabled on our end. We apologize for any inconvenience.

 

Questions about Television

• Where can I find TV Help information on the website?

• You can find answers to the most frequently asked questions on our TV FAQ page.

 

Questions about Radio

• Where can I find Radio Help information on the website?

• You can find answers to the most frequently asked questions on our Radio FAQ page.

  If your question does not appear above, please send it to faq@kqed.org.

Also on KQED.org this week ...