Print FAQ

Refunds

• I cancelled my order. Why don't I see a refund on my credit card?

Shipping

• Who do you ship with?
• What are my shipping options?
• Will you send me tracking information once my products have shipped?
• Can I ship to a different address other than my home?

Product

• Do you offer products in other sizes or options than those on your site?
• My product arrived damaged. What do I do?

Ordering

• I need my order by a certain date. What do I do?
• I'm not happy with the product I received. How do I return it?
• How do I change the shipping or billing address for my order?

Billing

• Can I pay with cash or check?
• Why did you charge my credit card before my product has been produced?

Image & File Support

• I'm not sure if my image is copyrighted or not. What happens if it is? Will you inform me?
• I would like to change the image I submitted with my order. How do I do this?
• What is your policy in regards to the use of my images?
• What is the maximum file size you support for print products?
• I have an image file type that is not supported (e.g., PDF, RAW) What do I do?
• What image file types does Photobucket Print Shop accept?