For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the customer for this poor experience and this is not representative of our customer service as a whole. However, once you get enough examples of this kind of service, it’s clear that this is actually representative of what Comcast customers often experience when they try to get their problems solved. And it just so happens that a reader has sent us a recording of yet another bad Comcast customer service experience, which we have uploaded onto SoundCloud for your listening displeasure.

More →