Welcome to the DentonRC.com Help Center. Here you will find answers to our most frequently asked questions (FAQ).
To contact the Denton Record-Chronicle, click here.
If your browser is rejecting cookies
Can another site steal my password?
What are you doing with my registration information?
Why we are asking our users to register
How registration can help make our site better
Optional vs. mandatory information
Unsubscribing from newsletters and other products
How long will you keep my information?
Will you use my name or e-mail address to solicit others?
Will my e-mail address or name appear anywhere on your site?
If I customize my content, does that mean I can't see all of the site?
What else do you track in addition to my cookie?
Other registration comments and questions
General Frequently Asked Questions
1. I've forgotten or lost my password. What do I do?
If you have forgotten your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. Click on the "Forgot Password" link. You will be prompted to enter your e-mail address. Click "Submit," and a new password will be sent to your e-mail inbox. A new password will be e-mailed to the address you typed in.�To change the automatically generated password, follow the instructions included in the email message.
If you can't find your new password in your e-mail inbox, please check your junk or bulk email folder. The password may have been falsely identified as possible spam material. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
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2. Will another Web site be able to steal my password?
No outside parties, including other Web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.
If you should forget your password, we will e-mail a password to the current e-mail address listed within your registered account.
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3. Is there a fee to use this Web site?
No. DentonRC.com is free to all users from all locations. Certain optional products and services may have fees attached, but use of the Web site is free.
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4. Why does DentonRC.com require registration to access certain sections of the site?
Registration to our Web site and access to our Web site is free of charge for all users from all locations. Registration gives you access to all areas of the Web site. When you register on DentonRC.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer.
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A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie – not information put in your cookie by other sites. The DentonRC.com is one of many sites that use cookies. The cookie helps us determine, for example, whether you have a Classifieds ad placed with us.
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6. Why does DentonRC.com use cookies?
Cookies help identify you and your access privileges on our site. When you sign on to DentonRC.com we set a cookie that tells us who you are. Every time you go to a page on DentonRC.com, we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to DentonRC.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the Sign Out link on our homepage, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy.
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7. How do I make sure my browser isn't rejecting cookies?
You can activate the cookie functionality of your computer by checking the cookie file on your hard disk. For Windows machines using Netscape, look for a "cookies.txt" file. Internet Explorer stores cookies in a folder called "Cookies." On the Macintosh, look in the System Folder under "Preferences"; in the Netscape Navigator folder, its called "MagicCookie."
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8. Will I receive unsolicited e-mail if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from DentonRC.com or from our advertisers through our MySpecials Direct program.
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9. How do I subscribe or unsubscribe to receive MySpecialsDirect?
You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign-in, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page. The second section is called "E-mail Options." Click on the "Contact Options" link. Uncheck the box next to the statement: Please send me special offers and discounts from MySpecialsDirect. Click the "Submit Contact Options," and your changes will be automatically updated.
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10. Can I send a press release via e-mail?
It's best to send all press releases by fax. You may send press releases to the Denton Record-Chronicle about local news by fax to 940-381-9669.
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11. What if I have other questions or comments about DentonRC.com?
We welcome your feedback and would be happy to answer any questions about DentonRC.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.
If you did not find the answer to all of your general questions, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.
12. How do I activate the "cookies" setting on my computer's browser?
To enable cookies, follow the instructions below for the browser version you are using.
MICROSOFT INTERNET EXPLORER VERSION 6 (or higher):
1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. You will be see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
5. Press OK until you are returned to your browser.
It is also possible to allow cookies for just a single web site if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."
1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. Click on the "Edit..." button
5. Enter the Web site address.
6. Click on the "Allow" button.
7. Verify the site shows up in the list of Managed Web sites below and is set to Always Allow.
8. Press OK to return to the options window.
9. Press OK to return to the browser.
NETSCAPE 7.2:
Select "Preferences" from the Edit menu.
Open the "Privacy and Security" menu on the left hand side of the box.
On the right hand side of the box select "Enable all cookies."
Click "OK."
NETSCAPE 7.X or MOZILLA 1:
Select "Preferences" from the Edit menu.
Click the "Privacy and Security" category; expand the list to show the subcategories.
Click "Cookies."
Select "Enable all cookies."
Click "OK."
AOL 9.0:
Click on the AOL "Settings" icon near the top of your AOL window.
In the "Essentials" section, click on the "Internet [Web] Options."
Click on the "Privacy" tab.
Click on the "Advanced" button.
Ensure that the "Override automatic cookie handling" is checked.
First and third party cookies should be set to "Accept."
Check "Always allow session cookies."
Click on "OK."
Click "Apply" and then "OK."
Exit AOL and restart your computer (This step is important. Do not skip).
AOL 8.0:
From the AOL toolbar, select "Settings."
Select "Preferences."
Select "Internet Properties (WWW)."
Select the "Privacy" tab.
Select "Advanced."
DESELECT "override automatic cookie handling" button.
Click "OK" to exit.
SAFARI BROWSER 1.2.4 (v125.11):
1. Click on SAFARI from the status menu.
2. Select PREFERENCES.
3. Click on the SECURITY tab at the top.
4. On this screen, ACCEPT COOKIES should be set to either ALWAYS or ONLY FROM sites you navigate to.
5. Once one of these selections have been made, select OK and then close the Preference window.
Please feel free to call us at 214-977-7082 or toll-free at 1-866-400-5750 if you have any more questions.
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Content-Related Frequently Asked Questions
1. What type of content can I find in DentonRC.com that I won't find in the print edition of the newspaper?
In addition to containing the most relevant news stories from the newspaper, DentonRC.com has content created or edited specifically for the Internet. The site also incorporates video and audio clip, and interactive tools such as forums, polls, archives, and Classifieds.
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2. What content from the newspaper is not available on DentonRC.com?
These items are not available on DentonRC.com: comics, crossword puzzles, legal notices, birth and wedding announcements, timeshare Classifieds and stock futures.
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3. How can I find the stories I want on DentonRC.com?
The DentonRC.com is updated throughout the day and night with new and breaking news stories. Stories less than a week old are available to all users, but you must register for access to stories not published today. Registration is free.
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4. May I re-post a DentonRC.com article on my Web site?
The content of this site (anything appearing on Site Name) is intended for the personal use of users of the DentonRC.com only. While you may interact with or download a single copy of any portion of the Content for your personal, non-commercial entertainment, information or use, you may not reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to ckelley@dentonrc.com.
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5. Are obituaries available on DentonRC.com?
Obituaries are available through the obituary link on the left side of DentonRC.com's home page.
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6. How do I get the latest sports news?
Sports news is available on the Sports page of DentonRC.com.
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7. Where do I find information about dining, movies, nightlife, events and other entertainment listings?
DentonRC.com's GuideLive is a complete entertainment source, provides searchable information about Denton's vibrant cultural scene. Everything from movies, to galleries, to theatre and restaurants are available at GuideLive.com.
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Our Web site is updated constantly throughout the day and night with breaking news. The Web site is completely updated every morning at approximately 7 a.m. CST.
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9. It looks like certain sections of DentonRC.com have not been updated in a while. What's wrong?
Sometimes browsers "cache" the site for faster download, resulting in some users seeing an old version of a page. Try hitting your "refresh" button on your browser. If this doesn't work, go to the top of your browser and pull down the "Tools" menu and go to "Internet Options." Then, on the "General" page, under "Temporary Internet files" click "Delete Files."
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10. I saw a photo in the newspaper that I couldn't find online. How can I get a copy?
We're happy to help you with that. Simply call 940-381-9586. All photos are available for purchase.
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11. I saw a photo online but was unable to download it. Can I purchase the photo I found on the Web site?
Simply call 940-381-9586. All photos are available for purchase.
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12. I often bookmark stories I find on DentonRC.com but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?
Stories can appear on our Web site for up to 7 days, depending on the importance of the story.
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13. What if I have other questions or comments about DentonRC.com?
We welcome your feedback and would be happy to answer any questions about DentonRC.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.
If you did not find the answer to all of your questions about site content, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.
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Technology-Related Frequently Asked Questions
1. Whom do I contact is I am having problems with the Site?
Fill out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.
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2. I subscribe to America Online. My Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software (Version 6.0 as we write this) by going to keyword: upgrade. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.
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3. I use Microsoft Internet Explorer 6, and my Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
Microsoft's Internet Explorer 6 is no longer a supported browser for our Web site. Dentonrc.com may not display or function properly if you continue to use Internet Explorer 6. The best solution is to download the latest version of either Internet Exlporer or Firefox. The upgrade is free and versions are available for Windows and Macintosh. Microsoft itself recommends that its customers upgrade to the latest version of its browser. Upgrade: Internet Explorer | Firefox
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4. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 4.0 or higher and Internet Explorer 4.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Netscape and Microsoft. Just follow the directions you find on their sites.
If you did not find the answer to all of your technical questions, contact us by filling out our online Customer Service Feedback Form, and a representative will get back to you via e-mail.
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Advertising-Related Frequently Asked Questions
1. Where are the Classifieds ads?
There is a link to all Classifieds sections in the left side of the home page.
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2. Where can I find information about advertising on DentonRC.com or in the print edition of the Denton Record-Chronicle?
Our Advertising rates can be found here: http://www.dentonrc.com/ad-rates/. If you have a question about Online Advertising or Classifieds, feel free to contact Wes Jackson, our Vice President of Sales, at wes.jackson@belointeractive.com for more information.
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3. What if I purchased a Classifieds ad and can't find it online?
You should call 1-800-275-1722 . Please have your ad number; billing phone number and the date the ad ran in the Denton Record-Chronicle print edition.
If you did not find the answer to all of your questions about advertising, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.
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Newspaper-Related Frequently Asked Questions
1. How can I order home delivery of the Denton Record-Chronicle?
Start your home or mail subscription now.
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2. I have some questions and comments about my newspaper delivery. Whom do I contact?
If you have home delivery questions or comments, feel free to call Customer Service at 940-566-6836 from 6 a.m. to 5 p.m. Monday through Friday and 6 a.m. to 10 a.m. Saturday, and 7 a.m. to Noon Sunday.
Or you can e-mail Customer Service at circulation@dentonrc.com.
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3. I want to pay for my current subscription to DentonRC.com online. Can I do that?
Unfortunately, we are unable to accept credit card orders at this time.
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4. What if I didn't receive my newspaper?
If there is a problem with your newspaper delivery, you can resolve that issue by calling customer service at 940-566-6836 from 6 a.m. to 5 p.m. Monday through Friday and 6 a.m. to 10 a.m. Saturday; and 7 a.m. to noon Sunday. Or you can e-mail Customer Service at circulation@dentonrc.com.
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5. How do I suspend delivery of (Newspaper Name), or notify the circulation department about missed papers?
We're happy to help you with that. Simply call Customer Service at 940-566-6836 from 6 a.m. to 5 p.m. Monday through Friday and 6 a.m. to 10 a.m. Saturday and 7 a.m. to noon Sunday. Or you can e-mail Customer Service at circulation@dentonrc.com.
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6. What is the general mailing address and phone number for the Denton Record-Chronicle?
P.O. Box 369, Denton, TX 76202
314 E. Hickory, Denton, TX 76201
Phone: 940-387-3811
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7. Whom do I contact to place an engagement or wedding announcement in the paper?
Please call 940-387-3811 for information on how to submit engagement or wedding announcements in the Denton Record-Chronicle print edition.
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8. What if I have other questions or comments about the Denton Record-Chronicle?
We welcome your feedback and would be happy to answer any questions about the Denton Record-Chronicle. Contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.
Your message may be forwarded to the reporter or editor most directly involved with your question, suggestion or problem; they will contact you if a follow-up is requested.
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Registration-Related Frequently Asked Questions
1. Why does DentonRC.com now require registration to access certain sections of the site?
When you complete DentonRC.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.
At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information to deliver targeted editorial and advertising content that might be of interest to you. By knowing just a little bit about you, we can begin building our site that's more informative and tailored to your interests. In addition, we can better define our customer-base and make our site an attractive advertising option for advertisers.
DentonRC.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.
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A "cookie" is a small piece of information that enables us to automatically recognize you as a registered visitor when you return to DentonRC.com.
By seeing your cookie, we can instantly determine your preferences making your visit quick and easy.
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3. Why does DentonRC.com use cookies?
A "cookie" enables us to automatically recognize you as a registered visitor when you return to DentonRC.com. When you register with DentonRC.com, we "set" a cookie that later informs us each time you visit us.
It's important that your cookies are functional, because without a cookie, we cannot recognize you and your preferences and will ask that you sign-in or re-register with us each time you visit an area of DentonRC.com requiring registration. By seeing your cookie, we can instantly determine your preferences making your visit quick and easy.
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4. What happens if I have set my browser to reject cookies?
Cookies enable us to recognize you when you return to our Web site. If cookies are disabled, we will not be able to customize the site to meet your interests. Also, if you request a section or feature that requires registration, you will be asked to sign-in or re-register each time.
Without recognizing you through a cookie, your choices and preferences regarding our subscription services, interactive features, or e-mail newsletter products won't be remembered. To learn how to "turn on" the cookies on your computer, check out our FAQs for a step-by-step explanation.
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5. I've forgotten or lost my password or want to change it.
To change your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change Password" link and follow the instructions. Please note that your new password must be six characters long.
If you have forgotten your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. Click on the "Forgot Password" link. You will be prompted to enter your e-mail address. Please enter the e-mail address you used to register on our site. Click "Submit," and a new password will be sent to that e-mail address. To change the automatically generated e-mail, follow the instructions listed above.
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6. Will another Web site be able to steal my password?
No outside parties, including other web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.
If you should forget your password, we will only e-mail a password to the current e-mail address listed within your registered account.
If you choose to "save your password," another person using your computer may log onto our site using your subscriber information. We recommend saving your password only if your computer is in a secure location.
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7. Are you going to sell or share my personal information?
We share aggregated information about our visitors, – such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on – with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.
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8. What are you doing with my registration information?
To access certain sections and features, DentonRC.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.
Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.
DentonRC.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.
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9. What are you doing to protect my privacy?
DentonRC.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information. To protect it, we have adopted a set of strict regulations and guideline – our Privacy Policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on – with our advertisers so that they can better target their advertising messages.
In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.
For further details about our privacy guidelines, please see our Privacy Policy.
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10. Will I receive unsolicited e-mail if I register on your site?
If you have opted to receive special offers and exclusive promotional material, you will be sent customized information via e-mail through our MySpecialsDirect program.
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11. How do I subscribe or unsubscribe to receive MySpecialsDirect?
You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign-in, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page. The second section is called "E-mail Options." Click on the "Contact Options" link. Uncheck the box next to the statement: Please send me special offers and discounts from MySpecialsDirect. Click the "Submit Contact Options," and your changes will be automatically updated.
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12. How can I remove myself from your database?
To completely delete your account, please sign into MemberCenter, by clicking on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.
Under the "Help Center" section, you will see a link called "Delete my Account." Click on this link. Next, click on the link "Delete My Account."
Please be aware that by deleting your profile, you will remove all information about yourself from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.
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13. What if children try to register on your site?
In order to be compliant with the Childrens' Online Privacy Protection Act (COPPA), DentonRC.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.
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14. What happens if someone is not truthful in the registration process?
Your answers help us to tailor advertising and editorial content that will interest you. The information that you provide on the registration form is our primary means of tailoring content. False or misleading information will result in a web site that is not as interesting to you.
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15. Why are you doing this when very few other news sites requires registration?
Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers.
DentonRC.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.
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16. How does this change the way I use DentonRC.com? What changes will I expect to see?
By learning a little bit more about you, we hope to be able to offer you a more interesting, and personally-relevant Web site experience. As we know more about you, our customer, we will strive to make the editorial content and advertising messages on DentonRC.com more tailored to your interests and make your visits more enjoyable and informative. Plus, you'll gain access to our many new subscription services, interactive features, and new products that all require registration.
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17. Why is some information required on the registration form, and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.
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18. How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally-relevant Web site experience, we hope you will continue to find our Web site of value.
Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.
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To change your account information (name, address, phone number, etc.,) click on the MemberCenter link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.
The first section is called "My Account." Click on the "Update Account Information" link. From there you will be presented your account listing. Please make any necessary changes to this page and submit. Your new information will be saved in your account information.
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20. How can I change my account information?
To change your account information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. There are four sections that will help you modify your account.
Click on the appropriate link that is necessary to modify your account information and follow the instructions. The system will automatically update itself once you've made your changes. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
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21. How do I unsubscribe to a newsletter or other products?
If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-mail Options." Click on either the "E-mail Subscriptions" or "MySpecialsDirect" link and follow the instructions. Once you submit your changes, your updated information will be saved.
Please know that you may cancel delivery at any time. Allow two business days for processing. If you are still having problems after a few days, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
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22. How long are you going to be keeping this information?
DentonRC.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.
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23. Will you be using my name or e-mail address to solicit anyone else?
We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, DentonRC.com runs promotions where we invite you to tell your friends about DentonRC.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.
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24. Will my e-mail address or name appear anywhere on your site?
Not without your permission or unless it is part of a legitimate news story.
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25. How secure is this registration process? Will anyone be able to steal my e-mail or contact information?
Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. DentonRC.com is a legally protected product of A.H. Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.
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26. If you are customizing your content to me, does this mean that I don't get to see some of your site?
No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.
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27. What other information will you be tracking along with my cookie?
DentonRC.com, like many other web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. DentonRC.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make DentonRC.com an attractive advertising medium for our advertisers.
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28. How do I get a question answered that is not in the FAQs?
We welcome your feedback and would be happy to answer any questions.�Contact us directly through our Help Center Feedback Form.
You can also contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST). A customer service agent will be able to assist you.
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29. I requested a new password, but it was never sent to me.
When you use the "forgot password?" feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some of the e-mail providers we know classify these e-mails as spam or junk include: Earthlink/Mindspring, Choice-mail, certain AOL accounts, and individual companies; but there are many others.
If you requested a password and did not receive it, please check your "spam" or "junk" folders for an e-mail from helpcenter@belointeractive.com. The subject line is "Your new password." If you do not find an e-mail from us, please contact our customer service center at helpcenter@belointeractive.com, because the e-mail may have been automatically deleted.
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30. I am a registered user, so why am I being asked to register again?
One reason you may be asked to register again is that the cookies we use to recognize registered users may have been deleted or may have expired. You do not need to go through the entire registration process; you only need to sign in again.
To sign in, look for the shadowed box with the title "Already a member?" located on the right-hand side of the registration form. Enter your username and password, click on 'Go' and you will automatically be taken back to the original page you were reading. You now have access to the entire site. For more information on cookies, please click here.
31. How can I change my e-mail address?
To change your e-mail address, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change E-mail Address" link and follow the instructions. Your new e-mail address will be automatically updated in our system. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
32. Why does the registration system not accept my e-mail address?
Please check your e-mail address for accuracy. If correct, you may already be registered with us. Click on the "Forgot Password?" link on our registration page (in the "Already a Member?" box). Enter the e-mail address you used to register and click "Submit." A new password will be e-mailed to the address you typed in. If you can't find your new password in your e-mail box, please check your junk or bulk email folder. The password may have been falsely identified as possible spam material.�If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
33. I want to change my password. What do I do?
To change your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password. Then click on the "Go" button. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change Password" link and follow the instructions. Please note that your new password must be six characters long.
34. I don't want to be contacted by advertisers. How do I get my name off your contact list?
To change your contact information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-Mail Options." Click on the "Contact Options" link and follow the instructions. If you choose, you will not longer receive emails from advertisers. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
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Weather - Frequently Asked Questions
1. How do I subscribe to daily forecast and breaking weather alerts e-mails?
To subscribe to daily forecast and weather alerts, click link here
Enter the user name and password you chose when registering for the site. (You must be a registered user to access this service.) Click the "submit" button.
You will be asked to follow several steps, the first of which requires you to click a "send e-mail" button, which will send you an automated e-mail to confirm your e-mail is valid. Contained in that e-mail, you will find a validation link and an authorization code. Click on the link provided and follow the instructions on the page to customize your location and e-mail preferences.
2. How do I unsubscribe or change my preference regarding the daily or breaking weather alerts?
To unsubcribe click here
When prompted, enter your user name and password and click "submit." You will be taken to the weather e-mail alert preference page.
To delete your account, click on the link "Delete Account" located at the top of the page. You will be asked to confirm your choice by selecting "Yes, delete my account."
3. How do I customize my weather page?
DentonRC.com's upgraded weather section allows you to personalize the weather content for conditions anywhere in the country. To personalize weather to your specific location, visit the weather section of the site and look for the "Customize your weather headline" located at the top, left side of your screen.
The first sentence in bold reads " Get weather by ZIP code, city, state, airport code or country." Enter your zip code in the area provided and hit "submit."
4. How do I download the new weather product desktop application?
To download DentonRC.com's desktop application, click on the following link: http://weather.dentonrc.com/Install.asp and follow the instructions on the page.
5. How do I remove the desktop application from my desktop?
To remove the weather desktop application, right-click on a blank part of the desktop. Note: Windows XP works a bit differently. Instead, click "Control panel," then "Display" and then the rest is the same as below starting at No. 2.
Select the menu item "Active Desktop," which opens another menu.
Select the menu item "Customize my desktop..."
A window should appear with tabs at the top; select the "Web" tab.
A picture of a monitor with a list under it should appear.
Click on the item in the list "Your Favorite Weather." The section will be highlighted.
There is a delete button to the right of the list. Press it.
It will ask you if you are sure, answer "Yes."
6. Through what devices can I receive breaking weather alerts and forecast information?
Breaking weather alerts and forecast e-mails can be delivered to a variety of devices. Any device that allows you to receive and access your e-mail can be used, including personal computers, Web-enabled phones and handheld devices and wireless Web products.
7. Is there any consumer fee associated with the new desktop application or weather alert e-mails?
There is no fee associated with DentonRC.com's weather content and information. It is part of the award-winning content and information you have come to expect from us. All of the new functions associated with the new weather section including breaking e-mail alerts and the new desktop application are free to registered users.