Installation problems

If you use Windows, see Installation problems | Flash Player | Windows.

Flash Player information

If Flash Player is installed on your computer, the following box displays the version of Flash Player and your operating system. If Flash Player is not installed, an error message appears.

You are having problems with downloading or installing Adobe Flash Player on a Mac.

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Solution

Install the latest version of Flash Player for your browser. Follow these steps:

Verify that your computer meets the system requirements for Flash Player.

Determine whether an older Flash Player version is already installed on your Mac.

Download and install the latest Flash Player version.

Verify that installation is complete.

Uninstall the older Flash Player version (if the installation is not successful for any reason).

Troubleshoot: Flash Player download issues (if necessary).

Troubleshoot: Progress bar hangs while installing Flash Player

Compare your computer system to the Flash Player system requirements. If your system doesn't meet the requirements, don't continue to step 2. See Archived Flash Player versions.

2. Determine whether an older Flash Player version is already installed on your Mac

See the Flash Player information displayed above, and check if you have the latest available Flash Player version.
The latest Flash Player version available for Mac OS:

Mac OS X 10.6, 10.7, 10.8 (Snow Leopard, Lion, Mountain Lion): 11.6.602.167
Mac OS X 10.4, 10.5 (Tiger, Leopard): 10.3.183.61

If Flash Player is not installed or you don't have the latest version, download and install the latest Flash Player version.
Important: If you have Mac OS version 10.3 or earlier, or if your Mac does not have an Intel processor, do not download the latest Flash Player version. See Installing Flash Player on PowerPC-based Mac machines.

Repeat step 1 and step 2 for each browser that you use.

Go to the Download Adobe Flash Player page by clicking here. The new page that appears looks like the image provided below. In that page, click the Download Now button that is shown in the image. The download starts.

Download Adobe Flash Player page, Safari

If you don't see the Downloads window, choose Window > Downloads.

To ensure that the Flash Player installer downloads to your computer, look at the progress bar in the Downloads window. If the bar stops moving before downloading has finished, return to step 1.

If the installer still doesn't download, try the steps in Troubleshoot Flash Player download issues.

To open the installer, double-click the downloaded file in the Downloads window. A Flash Player window appears in the Finder.

To begin the installation, double-click the Install Adobe Flash Player icon. If you see a dialog box asking whether to open the installer, click Open.

Select the check box to indicate that you have read and agree to the terms of the license agreement.

Click Install. If prompted, enter the user name and password for your computer and click OK.

Note: Enter the user name and password using which you login to the computer.

Close all browsers by clicking Force Close All.

Force Close Browsers dialog box with Safari

When you see the message “Installation is complete,” click Done. You have successfully installed Flash Player. Open your browser to view websites that use Flash Player.

Flash Player Installation Succeeded dialog box

Download Adobe Flash Player page, Firefox

If you see a dialog box like the following, click OK.

To open the installer, double-click the downloaded file in the Downloads window. A Flash Player window appears in the Finder.

Finder window with Flash Player installer

To begin the installation, double-click the Install Adobe Flash Player icon. If you see a dialog box asking whether to open the installer, click Open.

Install Adobe Flash Player installer dialog box, Firefox

Select the checkbox to indicate that you have read and agree to the terms of the license agreement.

Click Install. If prompted, enter the user name and password for your computer and click OK.

Note: Enter the user name and password using which you login to the computer.

Close all browsers by clicking Force Close All.

Force Close Browsers dialog box with Firefox

When you see the message “Installation is complete,” click Done. You have successfully installed Flash Player. Open your browser to view websites that use Flash Player.

You don’t have to download Flash Player if you use Chrome. Flash Player is integrated into Chrome and enabled by default. Chrome automatically updates when new versions of Flash Player are available.

To ensure that you have installed the latest version of Chrome and have the latest version of Flash Player, select Chrome > About Google Chrome.

If you see the message “Google Chrome is up-to-date,” you have the latest version of Chrome.
If Chrome is not up-to-date, click Update Now.
If you can't download Chrome, try the steps below under Troubleshoot Flash Player download issues.
Note: The integrated Google Chrome Flash plug-in cannot be uninstalled using the Flash Player uninstaller. You can only enable or disable the integrated plug-in as described in Using Flash Player with Google Chrome.

If you want to install a version that is higher than the integrated Flash Player version in Chrome, follow the steps mentioned below:

Go to the Download Adobe Flash Player page by clicking here. The new page that appears looks like the image provided below. In that page, click the link as shown below:

In the Flash Player Download page, click Download Now.

At the bottom of the screen, click the downloaded file.

A Flash Player window appears in the Finder.

In the pop-up window, click Open.

Select the check box to indicate that you have read and agree to the terms of the license agreement.

Click Install. If prompted, enter the user name and password for your computer and click OK.

Note: Enter the user name and password using which you login to the computer.

Close all browsers by clicking Force Close All.

When you see the message “Installation is complete,” click Done. You have successfully installed Flash Player. Open your browser to view websites that use Flash Player.

Open your browser and check the status of Flash Player.

For any reason if your installation is not successful, follow the instructions at Uninstall Flash Player.

Restart your Mac.

Download and install Flash Player.

If you have already tried all of the steps above, but you still can't install or use Flash Player, try the following steps one at a time. After each step, repeat the steps in Download and install the latest Flash Player version.

Go to www.adobe.com to ensure that you are connected to the Internet.

Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or antivirus software.

Try downloading Flash Player to a different location on your computer.

If you are using a wireless connection, try using a wired connection.

To increase free space, delete any unnecessary files and applications.

Select Tools > Options.

In the Advanced tab, click Network.

In the Offline Storage area, increase the amount of space for the cache to the size of your file. (The default is 50 MB.)

Try downloading Flash Player when there is less activity on the Internet, such as late evening, early morning, or on weekends.

If you see a pop-up window asking you to install Flash Player after you have installed Flash Player, use a different web browser. For example, if you are using Apple Safari, then try using any other browser like Firefox or Chrome. If you still have problems, get the latest version of your browser.

In Safari, go to Safari > Preferences and select Open "Safe" Files After Downloading.

Security dialog in Safari

Allow pop-up windows in your browser or add www.adobe.com to your pop-up blocker exceptions list. In addition, allow third-party cookies. For instructions, see your browser documentation.

If you run firewalls or network (proxy) software on your Mac, disable or remove software before installing Flash Player.
Contact Apple to ensure that the hardware works as expected and is not damaged or incorrectly configured.
If you connect to the Internet through a firewall or proxy server, verify that the device configured correctly. Contact your network administrator for assistance.

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