Before joining Help.com, Randall led development and growth for a SaaS company. Devoted to staying on top of his craft through constant R&D, Randall lives to deliver cutting edge user experiences. When he’s not coding, you can usually find Randall at a concert downtown or enjoying a movie with friends.

Prior to joining Help.com, Ryan was the chief architect at BetterServers, a cloud computing company where he built a robust messaging platform and interfaced Cloudstack to a custom infiniband based SAN. Before that, he had a long history in high frequency trading and defense contracting, including a stint at Red Hat working on Red Hat Network. Ryan has lived all over the country, but has finally found home in Utah where he can ski freely.

Alex started programming at the age of 8, making games in BASIC. Despite applying to colleges for business and classical singing and eventually going to school for chemistry and medicine, he ultimately found his way into technology and entrepreneurship. You might see him zipping around Austin with his suit and motorcycle unapologetically blasting some Tay Sway.

Doug is using his experience from his time as CEO of A Small Orange and running customer service at HostGator to lead the team at Help.com. Between creating the next generation of customer service software and eating at some of the world’s greatest restaurants, we're amazed he still has time to learn all of Gmail’s keyboard shortcuts.

Graham fled the frigid winters at Boston College for the more temperate climate of Enterprise Sales at Oracle in Austin. You can find him curating our blog and social media presence or thinking up sales/marketing strategy. If he isn’t doing that, look for him at the gym or any of the well reviewed restaurants on his food blog.

Jonathan brings to Help.com his recent experience of taking Main Street Hub from an idea to a multi-million dollar startup. While not building Help.com's customer service product of the future, Jonathan likes to read, write programs, compose music, and think about better ways to build software products and engineering teams.

Buster is a "get things done" kind of guy who started creating and selling software before Y2K struck us all. He's all about architecting, building, and deploying cutting edge solutions that grow the bottom line. When he's not in developer flow, he loves traveling with his wife, walking his dog, and smoking various meats in his backyard.

Kayla comes from NYC, where she spent the last year and a half as a Project Coordinator at Warby Parker. At Help.com, Kayla will be tasked with scaling Help.com operations as we continue our rapid growth. If Kayla's not out exploring Austin's music scene, you can find her attempting to bake gluten-free sweets (Cupcakes, anyone?).