BBB Accredited Business since 11/07/1952
AT&T (Headquarters)
Find a Location(800) 288-2020View Additional Phone Numbers575 Morosgo Dr NE Rm 14f67, Atlanta, GA 30324-3300 Send email to AT&Twww.att.comView Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
BBB Accreditation
A BBB Accredited Business since 11/07/1952
BBB has determined that AT&T meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered AT&T's rating include:
- 22908 complaints filed against business
Factors that raised AT&T's rating include:
- Length of time business has been operating.
- Response to 22908 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1317 |
| Billing / Collection Issues | 11191 |
| Delivery Issues | 209 |
| Guarantee / Warranty Issues | 57 |
| Problems with Product / Service | 10124 |
| Total Closed Complaints | 22898 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Mr. Randall Stephenson (Chairman/CEO)Ms. Lori Lee (President)Ms. Jennifer Strohl (Director Customer Appeals)Number of Employees
309050
Business Category
Telephone Companies, Telephone 900 Number Resellers, VOIP (Voice Over Internet Protocol) Sales & Service, Internet-Based Telephone Service, Television - Cable, CATV & Satellite, Telephone Service - Long Distance, Telephone Communications, Teleconference Service, Cellular Telephone Service & Supplies, Internet Services -Advertising, Internet- Web Hosting, Internet - e-Commerce Services, Internet Selling Services, Internet Marketing Services, Telecommunication Equipment & Systems Service & Repair, Internet Services, Computers Hardware, Software & Services, Consultants - Telecommunication, Advertising - Television, Advertising - Telephone, Advertising - Direct Mail, Telephone Pre-Paid Card Sales & Distribution, Telecommunication Equipment & Systems Dealers, Telephone Answering Equipment & Systems, Telecommunications- Equipment & Suppliers, Telecommunications Equipment - Disability, Mobile Telephone Service, Mobile Telephone Equipment & Supplies, Cellular Telephone Equipment & Supplies, Publishers - Directory & G
Products & Services
AT&T Mobility reports are maintained separately. To view our report on AT&T Mobility, please visit http://www.bbb.org/atlanta/business-reviews/cellular-telephone-service-and-supplies/atandt-mobility-and-consumer-markets-in-alpharetta-ga-1608.
AT&T Inc.'s Sterling Commerce unit complaints are directed to the Central Ohio BBB. You may view this report at http://www.bbb.org/centralohio/business-reviews/computers-software-and-services/sterling-commerce-in-dublin-oh-21003152
A T & T operates long distance services, telecommunications, and the manufacturing of telephones and computers.
Alternate Business Names
ATT PO Box 5025 Carol Stream IL 60197, Bell South, Bellsouth Long Distance, Bellsouth Telecommunications, Inc., Bellsouth Corporation, BellSouth Telecommunications, Advanced Solutions, Inc., Ameritech, ASI, A T & T Home Entertainment, A T & T Internet Services, A T & T Knowledge Ventures, A T & T Long Distance, A T & T Management Services, A T & T Messaging, A T & T Operations, A T & T Services, A T & T Telephone, A T & T U-verse, A T & T Uverse, A T & T Video Services, A T & T Advanced Solutions, Inc., A T & T Business Internet Service, A T & T CallVantage, A T & T Corp., A T & T, Inc., AT&T Long Distance, AT&T Long Distance Service, AT&T Video Services, Bell South Business Systems, Bellsouth Communication Systems, Bell South Communications, AT&T Worldnet, Bell South Entertainment, BellSouth Business Systems, BellSouth Wireless Data, Dobson Communications, Pacific Bell, Pacific Bell DSL Services, Pacific Bell Telephone, Pacific Telesis, Pacific Telsis Group, Prodigy, S B C, S B C Communications, S B C TelephBBB Program Participation
This company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
Advertising Online - Before You Start, Get to Know the Ground RulesBBB Alerts Businesses to Beware of Voice Mail Hackers
Beware of Fraudulent International Phone Calls
Business Travelers Beware: Free Wi-Fi Scam Strikes at Airports
Cellular Service Plans
Changing Wireless Carriers? You Can Now Keep the Same Number
Choosing a Web Hosting Service for your Business Web Site
Computer Software Piracy
Counterfeit Coupons Offer No Savings
Counterfeit Software Offers Flooding E-mail Inboxes
Does Your Business Play "Software Piracy Roulette?"
For Businesses, Holiday Season is a Great Time to Shop Your Own Advertisement
Has Your Computer Modem Been Hijacked?
HDTV Brings New Meaning to TV Watching
Hold the Phone! Do Not Call!
Internet Scams Bad for Business
Keep Those Customers Coming Back!
Latest Telemarketing Pitches That Dont Ring True
Online Auctions
Phone Leasing
Phony Invoices Target Domain Name Holders
Predictive Dialing: Whats Behind the Hang-Ups?
Prepaid Cell Phone Services
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
Protecting Your Long Distance Service
Protecting your wireless network from hackers
Purchasing a Car Online
How To Reduce the Amount of Spam You Receive
Returning Merchandise Purchased Online
Shop with Speed And Ease On the Internet, But Be Cyber-Savvy!
Shopping Safely Online
Some Scam Artists Target Businesses
Telemarketing Schemes and Scams
The BBB System: Major Programs
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Tips on Debit and Check Cards
Truth about Cell Phones and the Do Not Call Registry
What You Should Do About Unsolicited Commercial E-mail
Vanity Pitches - Don.t Believe the Hype!
Vishing is the New Phishing