Information about the City of Albuquerque's Information Technology Services Division.
Help Desk
For technical assistance or to request service, please call ITSD Help Desk: (505) 768-2930
Strategic Documents
View strategic documents guiding innovation at the City of Albuquerque's Information Technology Services Division.
Strategic Plans
- City of Albuquerque Fiscal Year 2013 Master Information Technology Plan
- City of Albuquerque Strategy Playbook (EA) - 2012
Intergovernmental Collaborations
- Memorandum of Agreement - City of Albuquerque & University of New Mexico
- Memorandum of Understanding - City of Albuquerque & Water Utility Authority
Governance Committees
The following committees review purchases, approve projects, and establish the overall strategy and direction for information systems:
- Technical Review Committee (TRC) - this committee does the initial review and approval of all projects and purchases over $500
- Information Services Committee (ISC) - this committee is charged with establishing the overall information systems policy plus the review and approval of all large projects and purchases over $25,000
Policies, Standards & Procedures
A number of policies, standards and procedures guide the Information Technology Services Division. They cover topics ranging from the design of this website, to hardware and software choices, to security precautions.
