Intercom, a startup that provides a platform that helps businesses connect with their clients, has raised $23 million and hired a chief operating officer.

The San Francisco company led by co-founder Eoghan McCabe said the round was led by Bessemer Venture Partners and brings the total raised to $30 million. Also participating was existing investor The Social+Capital Partnership.

The new COO is Mark Woolway, a former executive at PayPal and Yammer.

The new funding comes just six months after Intercom raised its Series A funding. Bessemer partner Ethan Kurzweil, who has joined the company’s board, said he pushed to invest after hearing good things about Intercom from another company he invests in.

"One of my portfolio companies told me that they had gotten great insights from using Intercom's platform," Kurzweil told me. "Then I found out that it was growing simply through organic word of mouth. That gives you a lot of confidence that your dollars are going to go to good use."

McCabe said Intercom's platform integrates communications that are now usually handled by separate teams and products in a business.

"These disconnected tools cannot provide a holistic view of the customer," he told me. "As a result, the customer's experience is very disjointed. We bring those together with our platform."

The company grew from 13 employees to 47 last year. With the new funding it plans to add engineers to include mobile services on its platform, something it doesn't have now.

McCabe said his 2,000 corporate customers include Heroku, Hootsuite, Yahoo, Perfect Audience, Rackspace, and Visual.ly,

Cromwell Schubarth is the Senior Technology Reporter at the Business Journal. His phone number is 408.299.1823.