Meet the AOL Help Team

• Joyce C.
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  Joyce C.

  

   

  Hi! I’m Joyce! I have worked at AOL for seven years. In my current role as Vice President of Tools and Technology I direct teams in India, Northern Virginia and Colorado, managing technology systems and evaluating potential technology investments and upgrades. More importantly, though, I have three lovable but poorly trained dogs, a parrot, a cat and a husband (not necessarily in order of importance). At the office I'm known as Joyce the voice. I love my job, and I require that everyone around me has as much fun as I do on a daily basis. The large candy bowl of Snickers, Reese’s Peanut Butter Cups and M&Ms on my desk is bottomless – much like my passion for the work we do here at AOL and our tireless commitment to our customers. Woo hoo!

   
• Ron T.
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  Ron T.

  

   

  Hi, I am Ron and I am responsible for AOL Help. Helping customers through innovation and delivery of solutions has been the focus of my career. My current role directly reflects AOL’s commitment to customers; “We are in the business of helping people. Period.” Throughout my career I’ve actively sought positions that enable me to contribute my skills and experience while growing from the role personally and professionally. My time outside of work is usually spent working towards my master's degree, volunteering with American Cancer Society, traveling internationally whenever I can, and spending time with friends or family. I live in Virginia with my dog Zoe, a mystery mix. Zoe has been with me for about 7 years, the best rescue ever.

   
• Vanessa M.
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  Vanessa M.

  

  Vanessa has been with AOL for 7 years and has worked on the Help team for the past 3.  She focuses mainly on the My Account pages (where you update your password or contact information, etc.) and thinks that updating your information online should be super fast, reliable and easy.  When she is not at work, Vanessa is a huge fan of reality TV (as long as it involves dancing and sparkly costumes) and hanging out with her hilarious husband and two unbelievably cute kids.

  My AOL Favorites:

  Lifestream , Popeater , AOL.com

• Sri A.
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  Sri A.

  

   

  Sri owns the backend platform that runs the help.aol.com site.  She also works on tuning the search experience on the site.  She is a George Mason graduate with a Masters in Software Engineering and she has an eighteen month old daughter who is fast becoming one of the top users of YouTube!

   
• Kimberly R.
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  Kimberly R.

  

  Kim is a product manager at AOL where her current focus is on Help and customer service real time chat support.  She loves working in a great environment amongst all her peers.  Her favorite season is Fall (can't beat football season and the changing of leaves), and loves spending time with her family and friends, especially her adorable niece and nephew.
• Jay M.
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  Jay M.

  

  Hi! I am the Technologies Project Manager for AOL Help and MyAccount platforms and have been privileged to add value at AOL for the past five years. I bring a decade of industry knowledge and technical expertise and hold a double master’s degree in computer science and business administration. Above all, I am blessed with a beautiful wife and an adorable baby boy and love spending time with them. I enjoy traveling, playing cricket and reading about business, technology and aviation news.
• John K.
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  John K.

  

  John has been with AOL since 2004, and has a background in systems and network administration. His current role is as a product manager, focused on creating the best on line help experience on the internet. When not at work, John likes to spend time with his family, camp, hike, fish, golf, and enjoy everything that his home state of Colorado has to offer. Go Hokies, Hail to The Redskins, and Go AOL!

  My AOL Favorites:

  AOL Sports , AIM Blast , AOL Lifestream

• Jennifer E.
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  Jennifer E.

  

   

  Jennifer is a quality engineer and has been testing AOL software and products for nearly a decade.  Before marrying her fabulous husband and having the most adorable little boy ever, she rode around on fire trucks as a volunteer Firefighter/EMT.  Now, when not debugging code, and enjoying her family, she is an avid scuba diver with over 150 logged dives.

   
• Tara K.
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  Tara K.

  

   

  Tara is planted at AOL as a QA professional from past 12+ years and involved in providing QA services for many high-quality AOL E-Commerce/CRM products and infrastructure. When he is not ensuring quality, Tara loves traveling with his family, following different sports and likes reading non-fictional books.

   
• Bob S.
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  Bob S.

  

   

  Bob is a business analyst with the Knowledge Management team.  Prior to joining AOL in 2006, he worked in information technology as a software engineer and group manager at Riggs Bank in Washington, D.C.  Bob holds a degree in computer applications engineering and obtained his PMP certification in 2005. Not a fan of public speaking, Bob is often described as reserved and soft-spoken – until you get him talking about his favorite topics: politics and content analytics!

   
• Scott F.
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  Scott F.

  

  Scott is a senior writer and relatively recent addition to AOL (though he’s held tight to his email address for more than a decade). Before joining the Help team, Scott worked for more than 7 years at a daily newspaper, serving in various capacities as a designer, writer and editor. A Cleveland native, Scott’s likes include burritos, beer, billiards and “The Bachelor”; his dislikes include text messages, grapefruit, LeBron James and poorly written sentences.
• Bruce S.
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  Bruce S.

  

  Hello, I am Bruce, and I have had the privilege of working at AOL for nearly 14 years. In my current role as a program director, I work with teams from across AOL to build and deliver great consumer experiences. When I am not at work I enjoy reading, spending time with my wife and 2 children, and cooking. In the kitchen, I am willing to try anything, and I bring this enterprising spirit to my daily work. I believe that if we are not having fun, our customers aren’t either.

  My AOL Favorites:

  Kitchen Daily , Politics Daily , AOL Sessions

• Shane T.
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  Shane T.

  

  Whoa…I can’t believe you clicked on my picture when there are so many better-looking options to choose from!  In fact when you consider all the great content available on AOL networks and the Internet as a whole, it’s nearly a statistical impossibility that you would willingly end up looking at my bio.  So, are you lost?  No?  Oh…  Well, since you are here I might as well tell you a few bits about myself.  I’ve been with AOL for 15 very happy years.   When I’m not toiling away working to make sure you have the absolutely best experience on the internet I enjoy Gaming, Fishing, Photography and Books.  I’m happily married with two adorable children.  Fortunately my kids still haven’t quite figured out that I don’t know the answer everything and that I’m not stronger than Superman.  Anyhow, I truly hope you enjoy your visit to our help site today and we are able to answer your questions and get you back to enjoying our great services as quickly as possible.

  My AOL Favorites:

  Download Squad , Massively , Lifestream

• Mahadev H.N.
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  Mahadev H.N.

  

  Hi, I am Mahadev and have been with AOL since Aug 2002. I work as an Analyst with the Knowledge Management team. I’m responsible for gathering insight from user feedback and generate reports that can help improve your experience on the help site. I like spending time with family and friends. Enjoy bird watching, trekking, hiking, and play outdoor sports.
• Pallav S.
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  Pallav S.

  

  Hi, I’m Pallav, working with AOL for the last 6 years. I am currently with the Help team as a senior technical writer. My journey with AOL all these years has been very satisfying. I consider myself fortunate to be a part of this great organization contributing my bit to the best online member experience. My hobbies include riding, listening to music, and cooking.
• Sharvari N.
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  Sharvari N.

  

  Hi, I'm Sharvari, working as a Business Analyst. I've been with AOL for over 6 years. Some of my responsibilities include preparing periodic dashboards, custom reports, providing insights and recommendations. At home, I enjoy playing with my 9-yr old daughter and helping her with her studies. I enjoy travelling, music, and dancing. I’m an automobile and gadget enthusiast.
• Prasath P.
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  Prasath P.

  

  Hello, I’m Prasath. I’ve been with AOL since 2003. I hold a Masters in Computer Application. I support Analytics, Publishing, and Knowledge architecture functions. My job function entails me to analyze all the content available at help.aol.com and also ensure that you get the best possible experience with help. When not at work, I enjoy playing cricket, football, basketball. I’m also a F1 addict.
• Shiv L.
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  Shiv L.

  

  Hi, I am thrilled to be a part of the customer care evolution at AOL since 2004. My day is made seeking knowledge to solve users’ needs, trying to improve usability of that knowledge, and supporting a highly committed and competent team on our quest to connect, inform and entertain the world. When I am not reading, traveling or tasting exotic foods, I enjoy surfing the deep Web and making a nuisance at work. In the works is a list of 101 things I want to do before I pen the list!