Welcome to IT Shared Services

Welcome to IT Shared Services!
IT Shared Services (ITSS) is part of the Administration Division of The University of North Texas System. The mission of ITSS is simple: To be the best at delivering customer-aligned IT solutions and services. Services are provided to all member institutions using an IT shared services governance model.

ITSS News

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New Chief Technology Officer

Submitted by Irene Valdez on Mon, 2013-11-11 10:03
Rama Dhuwaraha

On November 18, 2013 Rama Dhuwaraha (photo below) will begin working for IT Shared Services as the Chief Technology Officer. Rama comes to IT Shared Services from serving as the Deputy CIO for Wisconsin Department of Transportation where he had enterprise responsibility for Strategy, Governance, Enterprise Architecture, PMO and Infrastructure. Prior to that he was the Information Management Director at the University of Kentucky and served as the Interim CISO.

Planned outage of Campus Solutions Database

Submitted by Irene Valdez on Thu, 2013-10-31 12:53

In order to improve performance and stability of the administrative functions related to students and human resources at all UNT System institutions, the Campus Solutions database will be inaccessible from 2 p.m. Saturday Nov. 16 through 6 p.m. Sunday, Nov. 17.

Please do not try to access any student or Human Resource administrative functions through myUNT or any other portal during the above planned outage. The functions that will be impacted include: admissions, grades, financial services, records management, and payroll, training, timesheets, etc.

The Importance of Service Level Agreements

Submitted by Irene Valdez on Thu, 2013-10-10 10:22

IT Shared Services (ITSS), along with the other Shared Services [Human Resources, Business Service Center], is working on the development of Service Level Agreements (SLA) for all of the services listed in ITSS’s service catalog. I cannot overstress the importance of these service levels to our future. We will use them to compare to availability in the marketplace, to report monthly to customers, to identify areas where customers require different service levels, and to provide ITSS with data for continuous improvement.

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