Portal - Maintenance and Operations
Base Level Services:
- Hardware infrastructure support
- Database administration
- Application infrastructure administration
- Security administration
- Development of customizations and interfaces for the purchased baseline system
- Maintenance support to the functional user departments
- Management and application of major upgrades, patches, and fixes to the purchased application software products
- Development of regular production reports and assistance of users in the development of queries
- Creation of “home grown” solutions for university administration departments
- Business analyst services in support of configuration, testing, business process design, cross application coordination, and security models
- Training development services
Service Definition:
The portal provides for secured access to a variety of self service content and other more general capabilities for students, faculty and staff through a common entry point.
Service Owner:
Institutions Served:
UNT
UNT Dallas
UNT HSC
UNT System