The Office of Climate, Water, and Weather Services (OCWWS) is a division of the National Weather Service (NWS) Headquarters. OCWWS oversees delivery of hydrometeorological and climate services and the design and delivery of new products and services. The OS vision is to have satisfied customers through quality service leadership. The OS mission it to:

• Lead the NWS effort to sustain and enhance climate, water, and weather services
• Establish NWS operational requirements
• Evaluate customer satisfaction
• Train the workforce

• Conducts customer and partner outreach
• Validates and document service requirements
• Develops, coordinates, and issues national service and operations policy
• Develop long-term service improvement strategies and proposals
• Develops, implements and oversees service delivery performance measures
• Evaluates operational service efficiency, effectiveness, and customer satisfaction
• Develops NWS policy delineating NWS' mission and its public sector responsibility to produce and disseminate information and the resulting public-private sector roles

These activities require collaboration with the climate and hydrometeorological communities as well as federal, state, and local government agencies; the media; the private weather information sector; universities; non-governmental organizations; constituent organizations; and the public.