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Remote Access Assistance (NIST-staff only)

NIST users, including traveling employees, guest researchers, and collaborators, may use an Internet Service Provider (ISP) to gain access to the NIST networks using the SSL Remote Access service. NIST credentials are required to use either of these services. If a user encounters trouble accessing NIST remotely, the following questions/answers may assist in troubleshooting. 

• I cannot access SSL Remote Access or I'm having trouble loggin in.  What can I do?
• What are the browser requirements to use SSL Remote Access?
• I'm still having trouble accessing SSL Remote Access. What else can I try?
• How can I determine my IP address?
• When my antivirus software is running and the virus definitions are up-to-date, why is my computer still failing the antivirus pre-logon checks?
• I'm having issues installing the Network Access plug-in automatically in Linux.  Is there a way to perform the install?
• I'm having the error message - 'Couldn't open proxy server' when installing the Network Access Plug-in. What can I do? 

The NIST Information Technology Assistance Center (iTAC) is available for technical support Monday through Friday, 7:30am-5:30pm, Eastern UTC-5 and Mountain UTC-7 time. NIST staff seeking remote access assistance may contact iTAC in Gaithersburg, Maryland at 301-975-5375 or Boulder, Colorado, at 303-497-5375.