Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
A compilation of rules, guidance, enforcement orders and publications on disability issues in aviation.
Name | Date | Document |
---|---|---|
Part 382, Passengers with Disabilities | ||
Rule in effect through May 12, 2009 | 5/12/2009 | View PDF |
Rule in effect beginning May 13, 2009 | 5/13/2009 | View PDF |
Frequently Asked Questions | 5/13/2009 | View PDF |
Web sites and automated kiosks | ||
Supplemental Notice of Proposed Rulemaking | 09-2011 | View PDF |
Preliminary Regulatory Evaluation | 09-2011 | View PDF |
Initial Regulatory Flexibility Analysis | 09-2011 | View PDF |
U.S. Airports: captioning, lifts, service animal relief areas, etc. | ||
Notice of Proposed Rulemaking | 09-2011 | View PDF |
Name | Date | Document |
---|---|---|
Guidance on reporting disability-related complaints | 12/22/2004 | View PDF |
Disability Rule: Frequently Asked Questions | 5/13/2009 | View PDF |
Additional Guidance concerning service animals re travel to the United Kingdom | 7/17/2007 | View PDF |
Guidance concerning service animals re travel to the United Kingdom | 2/20/2007 | View PDF |
Reporting of Disability-Related Air Travel Complaints | 7/8/2003 | View PDF |
Service Animal Guidance | 5/9/2003 | View PDF |
Name | Order No. | Document |
---|---|---|
AeroSvit Airlines | 2012-11-6 | View PDF |
Dismissal Order | 2012-9-7 | View PDF |
Virgin America, Inc. | 2012-5-22 | View PDF |
Frontier Airlines, Inc. | 2012-4-15 | View PDF |
Allegiant Air, LLC | 2012-2-10 | View PDF |
Spirit Airlines, Inc. | 2012-1-20 | View PDF |
Atlantic Southeast Airlines | 2011-7-4 | View PDF |
Icelandair Group, aka Flugleidir, h.f, d/b/a Icelandair | 2011-5-13 | View PDF |
Delta Air Lines, Inc. | 2011-2-10 | View PDF |
Mesaba Aviation, Inc. | 2011-1-4 | View PDF |
JetBlue Airways Corp. | 2010-12-17 | View PDF |
AirTran Airways | 2010-8-14 | View PDF |
Compania Panamena de Aviation, S.A. | 2010-7-15 | View PDF |
Cayman Airways Limited | 2010-6-21 | View PDF |
Continental Airlines, Inc. | 2010-5-9 | View PDF |
Bahamasair Limited Holdings | 2010-2-27 | View PDF |
TAM Linhas Aereas, S.A. | 2010-1-8 | View PDF |
Jetstar Airways Pty Limited ABN 33 069 720 243 | 2009-10-17 | View PDF |
Order of Dismissal Complaint of Tim Maddox/Xiomara Osorio | 2008-12-5 | View PDF |
Primaris Airlines, Inc. | 2008-9-31 | View PDF |
Compania Mexicana de Aviacion, S.A. de C.V. | 2008-4-6 | View PDF |
Isair Airlines and Tourism Ltd. | 2007-12-4 | View PDF |
Eurofly, S.p.A. | 2007-10-25 | View PDF |
Cayman Airways | 2007-10-19 | View PDF |
Air New Zealand | 2007-10-8 | View PDF |
Alia-Royal Jordanian Airlines | 2007-9-19 | View PDF |
Lloyd Aereo Boliviano, S.A. | 2007-9-11 | View PDF |
Name | Document |
---|---|
Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft | View PDF |
Passengers With Disabilities: Model Training Program for Airlines | [HOLD] |
Status reports on implementation of the Air Carrier Access Act for airline passengers with disabilities | [HOLD] |
Air Travelers with Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and Travelers | View PDF |
Annual Report on Disability-Related Air Travel Complaints |
Name | |
---|---|
FAA-Approved Portable Oxygen Concentrators | |
Passengers With Reduced Mobility: Website of the European Civil Aviation Conference |