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Different service providers within the Department offer remote access services based on your specific work requirements. If you need assistance, please contact your individual service provider.
EITS Remote Access ServicesOutlook Web Access Virtual Private Network (VPN) Citrix Workplace Download the active client software for HSPD-12 logon capability EE Remote Access Services:EE Direct Outlook Web Access Citrix Workplace |
EIA Remote Access Services:Outlook Web Access EIA WebVPN Service IN Remote Access Services:Outlook Web Access SC Remote Access Services:Citrix Workplace |
NOTE: All Remote Access methods require the use of an RSA token.
For assistance, EITS customers may contact the EITS Service Desk at:
Headquarters, Richland and Naval Reactors:
- Phone: +1 (301) 903-2500
- Toll Free: +1 (866) 834-6246
- Email: EITS.ServiceDesk@hq.doe.gov
- Web (DOE internal): http://ocio.doe.gov/helpdesk-contact-form
EITS Service Desk hours of operation are 7:00 AM to 9:00 PM EST / 4:00 AM to 6:00 PM PST, Monday through Friday, excluding federal holidays. 24x7 support is available for remote access, network operations, and cybersecurity.
For emergency “after-hours” Platinum Support, please call: +1 (888) 472-1999
See also the EITS Customer Portal and the Service Status Dashboard for immediate information on service disruptions and scheduled maintenance outages.
We encourage everyone to use these services periodically to ensure effectiveness in the case of a pandemic or catastrophic event.
During Continuity of Operations (COOP) or an event, such as a pandemic, RAS must be used efficiently to ensure the maximum number of customers can be supported. Program Offices should identify the personnel needing remote access, what services (i.e. email, shared folders, intranet, etc.) are needed, and what RAS option each person should use in the event of an extended telework scenario. When possible, Program Offices should have non-essential personnel work offline, and limit the use of RAS to essential personnel only. In addition, the use of one or more RAS options may be restricted to pre-authorized, essential personnel during an event requiring extensive telework.