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You may contact the Ombudsman’s Office by one of the following
methods:
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It's best to think of the Ombudsman as a last resort. We will try to
help when other approaches have failed. If you have a complaint, first
calmly discuss it with the person involved. In many cases, this action
can resolve the problem or help you better understand the issue.
When you have made a reasonable effort to resolve your
problem through normal processes and it still is not resolved then
contact the Ombudsman.
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No, it does not. For OPM employees, you may work with our Office. You
will be provided a current Acknowledgement Form for your signature which
contains the timeframes you must meet to protect your rights.
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An Ombudsman resolves disputes from a neutral, independent viewpoint.
The Office of Personnel Management's (OPM) Ombudsman will informally
conduct impartial fact-finding about your complaints or concerns, and
ensure the agency is meeting its quality and timeliness standards, or as
appropriate in certain individual cases, seek to bring about a mutually
agreeable resolution. We will often recommend solutions, but we don't
have the authority to impose or reverse decisions.
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- An Ombudsman is a neutral, independent and confidential
resource that allows customers and employees to resolve disputes from a
neutral, independent viewpoint.
- The Ombudsman remains free from control or interference
of any OPM employee in carrying out their duties.
- The Ombudsman encourages open and effective
communication between and among all OPM managers and employees, and our
customers to discuss and resolve issues affecting OPM.
- The Ombudsman maintains the confidentiality of dispute
resolution communications made by employees, including managers and
supervisors, unless the party making the disclosure consents to
disclosure or as required by law.
- The Ombudsman will consider all sides in an impartial
and objective way.
- The Ombudsman will help develop fair solutions to
complex and difficult problems.
- The Ombudsman will help raise and resolve issues of
concern or complaints regarding the Agency meeting courtesy, service,
and timeliness standards.
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No, it does not. For OPM employees, during the informal process you may
work with our Office up until a formal complaint is filed. You will be
provided a current Acknowledgement Form for your signature which
contains the timeframes you must meet to protect your rights.
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An Ombudsman is a neutral party who confidentially, neutrally and independently prevents or resolves problems, complaints or issues brought to him/her by individuals or groups and brings about systemic change where needed. The title 'Ombuds' is often used as a gender-neutral substitute for 'Ombudsman'.
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There is no time limit for bringing an issue (s) to the Ombudsman.
However, if you are a Federal employee and the matter you are bringing
to OPM’s Ombudsman is covered by statutory, regulatory and/or
administrative time frames, those timeframes do not stop because you
have sought the help of the Ombudsman.
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We will treat you respectfully and courteously by listening to you. We
will work with you to determine the best method of timely resolving your
request for assistance and keep you informed of our progress.
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There is no cost for using the Ombudsman's Office.
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