On the Board

Examiner development is an ongoing process that occurs through engaging with the evaluation process and the Criteria in different ways; in the classroom, on a team, and other Baldrige-related assignments.

All members of the Board of Examiners complete a prework assignment prior to attending the 2 ½ -day classroom experience traditionally held at NIST. After completing training all examiners are assigned to an Award evaluation team where development and learning continues as examiners as examiners complete on-line learning modules and apply their learning to an actual Award application. A significant learning opportunity occurs during the consensus calls, when all examiners on the team share the rationale behind their evaluations and arrive at a consensus scorebook. While serving on the BOE, Examiners may be asked to perform a variety of tasks for the program that also serve as development opportunities. 

Examiner Training

Prework

• New Examiners Instructions for Completing Prework (PDF)
• Returning Examiners Instructions for Completing Prework (PDF)
• Welcome to BOSS Sample Message (MS-Word)
  
• Step-by-Step for Independent Review (PDF)
  
• Comment Guidelines (PDF)
• Key Factors Sample for Training (PDF)
  
• Process Sample Item 5.1 IR Worksheet (PDF)
  
• Results Sample Item 7.3 IR Worksheet (PDF)
  
• 2012 Code of Ethical Conduct (PDF)
• 2011-2012 Health Care Criteria for Performance Excellence (PDF)
• 2012 Tillingate Living Case Study (NIST Training Draft) (PDF)

Classroom

• 2012 Training Dates
  
• Logistics Booklet (MS-Word)
• Logistics FAQ’s
• Reminders from Training Flyer (MS-Word)
  
• Comment Writing Samples: NuGrain Feedback Report (an excerpt) (PDF)
• Feedback Comments: Frequently Asked Questions (PDF)
• Journey of the Feedback Report
• Examiner Training Opening Session Slides (PowerPoint)
• The Parking Lot from Training 2011 Week 4 (20 minutes)
  
  

On-the-Team Online modules

Independent Review

The following modules are the same as the modules on the Examiner Development: On-Boarding page:

• Show Me the Score (5 minutes)
  
• Evaluating Process Items (11 minutes)
  
• Evaluating Results Items (15 minutes)
  
• Elements of a Well-Written Comment (10 minutes)
  

Consensus Review

• BOSS for Team Leaders and Examiners (MS-Word)
• The Power of Consensus (14 minutes)
  

Site Visit Review

• An Intro to Site Visit (14 minutes)
• Documenting Your Work on BOSS (11 minutes)

On-Going online modules

• Examiners as Ambassadors

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