Results with Baldrige in Nonprofit

(links are to organization profiles)

City of Coral Springs  (PDF)

• The city received an AAA credit rating from all three of the nation’s largest bond-rating agencies.
• The crime rate decreased by nearly half over 10 years.
• The percentage of residents who are satisfied with city services has been 95% or higher since 1999.
• Business satisfaction rose from 76% in 2004 to 97% in 2008.

ARDEC (PDF)

• Lean/Six Sigma improvements in quality, cost, schedule, and risk resulted in a cost avoidance of $3.22 billion between 2001 and 2007
• Customer satisfaction ratings increased from 3.48 (on a 4-point scale) in FY2001 to 3.75 in FY2007.
• Job satisfaction increased from 85% in FY2004 to 90% in FY2007.
• Development cycles shortened, costs fell, and the volume of armament releases more than doubled as a result of the adoption of world-class modeling, simulation, and prototyping design tools.

  
VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center (PDF)

• Budget for new studies grew 143% from 2002 to 2008, compared to 58% for Veterans Affairs.
• In 2008, productivity (as measured by revenue/employees) of $221,000 compared favorably to that of eight top competitors, with the highest competitor at approximately $195,000.
• Over three years, the program benefited more than 90,000 patients at approximately 1,600 sites using nearly 300 drugs.
• Overall customer satisfaction increased: the percentage of customers rating the program “good-excellent" increased from 83% in 2003 to 100% in 2009. Customer complaints were consistently fewer than 3.4 per million units shipped from 2001 to 2009.

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