CDC-INFO’s operating hours are 8:00 am to 8:00 pm Monday through Friday, Eastern time (ET). CDC-INFO is closed overnight (8:00 pm to 8:00 am, ET), Saturdays and Sundays, and on major federal holidays (New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, Christmas Day).
CDC-INFO is the Centers for Disease Control and Prevention’s National Contact Center. It is your single source for accurate, timely, consistent, and science-based information on a wide variety of disease prevention and health promotion topics. Representatives are available to answer your questions in English and Spanish.
CDC-INFO Highlights
- Communication Channels: Phone, e-mail, postal mail
- English and Spanish
- Information on more than 750 topics
- Surge capacity during events such as pandemic flu, disease outbreaks, natural disasters, and other emergencies
Supporting CDC′s Mission
CDC-INFO’s mission is to provide tools that people and communities need to protect their health—by promoting health; preventing disease, injury and disability; and preparing for new health threats.
CDC-INFO supports CDC’s mission by providing accurate, timely, consistent, and science-based information for the public, health care providers, and public health partners.
- 1-800-CDC-INFO
(1-800-232-4636) - cdcinfo@cdc.gov
- TTY: 1-888-232-6348
- In English/en Español
Who is CDC-INFO designed for?
- CDC-INFO provides health and safety information to:
- Individuals interested in health issues
- Public Health Professionals
- Healthcare Providers
- Researchers and Scientists
- Partners
- Policy Makers
- Businesses
- Students and Educators
CDC-INFO Milestones
- Responded to more than 2.9 million telephone inquiries and 580,000 pieces of correspondence (received first call and e-mail in February 2005).
- Responded to an average of 1,000 phone calls, 250 e-mails, and 6 pieces of postal mail each day.
- Provided information on more than 750 health and safety topics.
- Combined more than 75 CDC programs (40 hotlines) into a single integrated service.
- Handled up to 5,500 calls—200 inquiries per day—on hot topics such as Hurricane Katrina in September 2005.
- Answered more than 3,000 inquiries each about earthquakes in Japan and Haiti.
- Responded to more than 13,000 calls on avian flu in 2005 and 2006.
- Handled 10,000 inquiries during the 2009 salmonella event.
- Answered more than 216,000 inquiries about the H1N1 virus.
- Responded to 109,000 inquiries about seasonal influenza.
- Have handled hundreds of inquiries on various CDC health promotions about autism, tobacco use, mad cow disease, and others.
- Won first place in the Government Services Administration annual Citizen Service Award (2009).
- Won the Fed 100 Award (February 2010).
Contact Us:
- Centers for Disease Control and Prevention
1600 Clifton Rd
Atlanta, GA 30333 - 800-CDC-INFO
(800-232-4636)
TTY: (888) 232-6348 - Contact CDC-INFO
- Pregunta con CDC-INFO