Contact us
Technical Questions, Account Support, Passwords, Computer Operations
1-800-666-3772 (or 1-510-486-8600)
| Computer Operations | Account Support | HPC Consulting |
|---|---|---|
| menu option 1 (24/7) | menu option 2 or accounts@nersc.gov or http://nim.nersc.gov |
menu option 3 or consult@nersc.gov or http://help.nersc.gov (On-line Help Desk, "ServiceNow") |
NERSC Center Contacts
| Director | Services Department | Public information |
|---|---|---|
| Sudip Dosanjh NERSC Director Berkeley Lab, MS 50B4224 1 Cyclotron Road Berkeley, CA 94720-8150 USA email: sudip@lbl.gov phone: (510) 495-2488 fax: (510) 486-4300 |
Francesca Verdier Services Department Head Berkeley Lab, MS 943-256 1 Cyclotron Road Berkeley, CA 94720-8150 USA email: fverdier@lbl.gov phone: (510) 486-7193 fax: (510) 486-4316 |
Jon Bashor NERSC Communications Berkeley Lab, MS 50B4236 1 Cyclotron Road Berkeley, CA 94720-8148 USA email: jbashor@lbl.gov phone: (510) 486-5849 fax: (510) 486-4300 |
Contact NERSC Staff
Contact information for NERSC staff members is available from Berkeley Lab Directory Services.
Contacts by Issue
NERSC provides a wide array of help and services to its High Performance Computing users. Please check the table below to identify the best way to get answers to your questions or to resolve your issues. NERSC's business hours are M-F 8am-5pm Pacific Time. A limited number of services and urgent matters are handled by NERSC Computer Operations after business hours.
| Issue | How to get Help |
|---|---|
HPC Consulting
|
|
| Passwords (24/7) |
|
| Account Issues |
|
| System Status (24/7) |
|
| Computer Security |
|
| Urgent issues (24/7) |
|
| Web Feedback |
|
