Flowcharting

Purpose: To identify the steps or tasks in a process. The current process can then be analyzed to discover duplicate or unnecessary actions, bottlenecks, or other problem areas. Ideas for improvement can then be identified.

Method:

• Clearly define where the process begins and ends.
• List all of the steps in the process, including decision points, and inputs to and outputs from the process.
• Arrange the steps of the process in the sequence in which they currently occur.  If it is a new process, begin with the sequence in which you believe they will occur.
• Draw the appropriate symbols for each of the items in the process.
• Label the items in the process with text describing that item.
• Add arrows showing the process flow.
• Review for accuracy.
  • Correct symbols
  • Correct labels
  • Correct sequence
  • Correct direction of flow

Common Flowchart Symbols

	Terminator – shows the beginning and ending points of the process. Start points are usually some sort of trigger activity for the process.
	Activity – an action step or process (within the process).
	Decision Point – where a decision is required; usually with two options (e.g., yes/no).
	Document – a step or action that produces a document.
	Connector – shows a jump from one point in the process to another, or to another page. Usually labeled with letters (e.g., A, B, C, etc.).

Example

Risk Analysis Process