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Insurance FAQs

Employee Express

  • How do I access Employee Express? View more
    You can use Employee Express by touch-tone phone and through the Internet. For security reasons, we don't recommend using a cellular phone. For information about Employee Express in your agency, contact your Human Resources Office.
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  • How can I get help from the help desk? View more
    You can reach the Help desk by phone at 478-757-3030 or email at EEXHELP@opm.gov. When you email the Help Desk, be sure to include this information in your message:
    • Your full name
    • Your agency's name
    • Your phone number
    • A brief description of your problem
    Do NOT include your SSN or PIN in your email.
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  • What is Employee Express? View more
    Employee Express is an innovative automated system that Federal employees use to make their personnel and payroll transactions electronically.
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  • What does the help desk do? View more
    The Help Desk:
    • Tells you what transactions you can do (link to question #4) and how to do them using Employee Express;
    • Gives numbers for the Employee Express phone system;
    • Gives locations for touch screens (kiosks) and contacts for Human Resources Offices;
    • Gives the Employee Express email address;
    • Issues new PINs
    • Automatically sends a verification letter to you for health benefits changes you make in Employee Express. (For paperwork on other changes, contact your Human Resources Office.)
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  • What can I do on Employee Express? View more
    You can change most "discretionary" personnel and payroll transactions, including your:
    • Financial allotments
    • Savings bonds
    • Health benefits
    • Thrift Savings Plan (TSP)
    • Direct deposit
    • Federal and state tax withholdings
    • Your home address
    • Combined Federal Campaign (CFC)
    • Your Employee Express PIN
    • New! -- You can also get a copy of your Leave and Earnings Statement for the current pay period and two previous pay periods.
    (You can't change your life insurance on Employee Express.) Contact your Human Resources Office to find out what other services your agency may provide through Employee Express.
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  • Can I get a new PIN if I lose or want to change it? View more
    Call the OPM-Macon Help Desk at 478-757-3030, choose the PIN option, and request a new PIN. The Help Desk will mail your new PIN the next day. Since the Help Desk will mail your new PIN to the address your agency has on file, make sure that your Human Resources Office has your current address. We suggest you change your PIN to something easy to remember and be sure to keep your PIN in a safe place. You won't be able to use Employee Express until you get your new PIN.
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  • What should I do if I change my mind and want to cancel a change? View more
    You can't cancel a change. You can, however, make another change, using Employee Express. You can change most discretionary personnel and payroll transactions such as direct deposit, Federal and state tax withholdings, savings bonds, etc. at any time. Changes to FEHB and TSP are generally limited to Open Season. During FEHB Open Season, you may change your enrollment and/or waive or begin participation in premium conversion at any time up until the last day of Open Season. Employee Express will process only the last transaction.
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  • Can I use Employee Express to make changes to my FEHB enrollment outside of the Open Season? View more
    Yes, if you experience one of the following Qualifying Life Events: You are enrolled in a FEHB Health Maintenance Organization (HMO) and you (or a covered family member) move or become employed outside the geographic area from which your FEHB carrier accepts enrollments; (or, if already outside this area, you move further from this area); You lose coverage due to discontinuance in whole or part of your FEHB plan; You experience a change in your family status. (Family status changes include marriage, legal separation, divorce, death of spouse or dependent, loss of coverage by your last dependent child.)
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  • When can I use Employee Express? View more
    You can use Employee Express anytime, 24-hours a day, seven days a week.
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  • I transferred to another agency -- will I get a record of the changes I made through employee express? View more
    The agency you are leaving will file a report in your Official Personnel Folder of all the health benefits and Thrift Savings Plan changes you made using Employee Express. You can get a copy from your Human Resources Office.
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  • I thought I could change my health plan and my Thrift Savings plan. These options are not listed on my Employee Express menu. Why? View more
    Not all screens are accessible by all employees or available at all agencies. For example, if you participate in premium conversion, you may not change from Self and Family to Self Only or cancel your FEHB enrollment at any time. Therefore, this menu option will not appear. You may still be able to change your enrollment if you have experienced a qualifying life event, or QLE. If you don't find the change option on your menu, see your Human Resources Office.
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  • My FEHB enrollment terminated after 18 months. My agency just informed me they can extend my coverage for 6 months if I request it. Will this be an opportunity for me to change plans? View more
    No. If you request the additional coverage, you will be reinstated into the same plan. However, if the plan you were in no longer exists, your agency must allow you to select another plan. Your change would be retroactive to your reinstatement date. As in the above question, remember that you are responsible for determining if providers used during the additional 6-month period participate in your new plan's network.
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  • Why use Employee Express? View more
    • It saves time.
    • It's convenient.
    • It's reliable.
    Employee Express eliminates the need for completing and submitting forms by replacing forms with user-friendly technology. You'll never again have to make a special trip to personnel to drop off forms; instead, you can process changes or review your current information anytime and nearly anyplace. And perhaps best of all, Employee Express automatically checks your transaction -- a feature that wasn't available using paper forms.
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  • What FEHB changes can I make in Employee Express during the annual FEHB Open Season? View more
    During the FEHB Open Season, you may: enroll in any health benefit plan for which you are eligible; change from one plan, option, or type of enrollment to another;. cancel your enrollment; Change your pre-tax waiver status.
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  • Will my plan deny my claims if I request the 6 additional months of FEHB coverage and file claims after the timely filing deadline? View more
    If you file claims after the deadline because you requested the 6 additional months of FEHB coverage, your plan will waive any timely filing restrictions. Fee-for-service plans must accept and process any claims for services received during the additional 6-month period, and reconsider any claims incurred during the additional 6 months that were previously denied for non-coverage. HMOs must provide benefits for services rendered during the additional 6 months if the provider was part of the HMO network at the time. They do not need to provide benefits if the services received during the additional 6 months were provided by non-network providers.
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  • How is Employee Express accessible to employees with disabilities? View more
    • A TDD number is available -- 478-757-3117 or 1-888-880-0412; and
    • Employee Express is available through the Internet.
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  • I am a new employee. How do I get my Personal Identification Number (PIN)? View more
    The Office of Personnel Management in Macon, Georgia (OPM-Macon), will mail a PIN to you within your first two weeks on the job.
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  • When will I get my health plan identification card? View more
    You should receive your ID card a few weeks after you make the change in Employee Express. For Open Season changes, you should get it by the effective date of your change — usually the first Sunday in January. (Check with your Human Resources Office for the exact date.)
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  • Is someone there to help me if I need it? View more
    Help is always there when you use Employee Express. You can call the OPM-Macon Help Desk at 478-757-3030 Monday through Friday from 7 a.m. to 7 p.m. EST. At other times, leave a message and someone will call you back. You can also send email to EEXHELP@opm.gov. Contact your Human Resources Office if you have questions about your specific personnel or payroll records.
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  • Should I use employee express to change my FEHB if I'm retiring at the beginning of the year? View more
    Don't use Employee Express for Open Season changes if you are planning to retire, separate from the Federal Government or transfer to another agency. Contact your Human Resources Office for instructions about what you should do instead.
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Total Count: 32, Number of Pages: 2, Page: 1

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