PCC Management Resources

PCC Best Practices
Take a look at some best practices other PCCs have developed, or submit your own best practice.

National PCC Day 2011 Videos
To download the spotlight videos on your Windows computer to use and for your next PCC event, simply select the video link below with your right mouse button (Mac users hold down on the link) and choose “Save Target As…”

Downloadable DVD
Welcome to USPS.com ISO

A Glimpse into Marketing and Sales ISO

Watch at Desktop
Welcome to USPS.com WMV

A Glimpse into Marketing and Sales WMV

Education
Mailpiece Design Professional SOP RTF

Webinars as an Education Option for PCCs RTF

Capital Region Online Seminars Offer Anytime, Anywhere Learning DOC | RTF

Central Missouri Business Mail 101 DOC | RTF

Central Missouri PCC University DOC | RTF

Membership
PCC Mentoring Program RTF

PCC Mailing List Tips RTF

Baltimore PCC Builds Membership through Online Registration RTF

Central Ohio PCC Builds Membership through Sponsor Promo Codes RTF

Southwest Florida PCC Builds Membership through Monthly Programs RTF

Tampa PCC Repositionable Notes RTF

Other

List of Best Practices from the 2008 NPF PCC Leadership Workshop DOC |RTF

Submit a Best Practice
Help your fellow PCCs learn from your experience—submit a best practice you’ve developed.

Submit a best practice ›

PCC Advisory Committee Information
The PCC^® Advisory Committee (PCCAC) functions as an oversight body, providing guidance on Postal Customer Council (PCC) practices and bringing PCCs together for mutual gain in accomplishing the PCC mission. The committee is comprised of 4 voting postal members and 4 voting industry members. In the event of a tie, Maura Robinson, Vice President, Consumer and Industry Affairs serves as the tiebreaker.

PCC Advisory Committee Charter PDF | RTF

Get Adobe Acrobat ›

PCCAC Meeting Minutes
Review minutes taken from the quarterly PCCAC meetings.

PCCAC Minutes 11/27/12 RTF
PCCAC Minutes 10/11/12 RTF
PCCAC Minutes 07/25/12 RTF
PCCAC Minutes 06/20/12 RTF
PCCAC Minutes 04/03/12 RTF
PCCAC Minutes 02/16/12 RTF
PCCAC Minutes 02/14/11 RTF
PCCAC Minutes 11/18/10 RTF
PCCAC Minutes 07/27/10 RTF
PCCAC Minutes 04/11/10 RTF
PCCAC Minutes 02/02/10 RTF

Active Advisory Committee members include:

U.S. Postal Service® members:

Sharon Owens
Manager
Industry Engagement and Outreach

Laurie Timmons
Customer Relations Manager
Northeast Area

Tony Williams
District Manager
Northland District

Richard (Rick) T. Cooper
Chief Counsel Business and Finance Law

Industry Members:
Theresa Peterlein
President
Peterlein Consulting
tpeterlein@ameritech.net

Naomi Quiram
Director of Print and Mail Services
Gustavus Adolphus College
nquiram@gustavus.edu

Lawrence J. Chaido
Director
TransGlobal Consultants, N.A. Ltd.
transglobal@earthlink.net

PCC Support Team:
Pete Allen
Manager
Business Customer Events

Wendy Hocking
Manager
Industry Engagement Strategy

Lewis Johnson
PCC Network Team Member
Industry Engagement & Outreach

Jamie McHenry
PCC Network Team Member
Industry Engagement & Outreach

PCC Management Insights Articles
Electronic communication intended to provide PCCs with information (in the form of an article) about PCC policies or topics of interest to PCC event planners.

FY11 Articles
PCC Network Branding (Jan/Feb 2011) RTF
U.S. Postal Service: A Sustainability Leader (Nov/Dec 2010) RTF

FY10 Articles
Great Partnerships (Sept/Oct 2010) RTF
PCC Meetings and Speakers (July/Aug 2010) RTF
Postal Service Field Personnel Support (May/June 2010) RTF
2010 PCC Awards Criteria (March/April 2010) RTF
Postal Service Amps up Its Green Cyber Presence (Jan/Feb 2010) RTF
Use of Social Media/Networking by PCCs (Nov/Dec 2009) (Nov/Dec 2009) RTF
Guidelines for Postal Customer Council Charitable Endeavors (Sept/Oct 2009) RTF

FY09 Articles
PCC Professional Certificate Program (August 2009) RTF
Use of PCC Logo and other Postal Service Intellectual Property (July 2009) RTF
PCC Advisory Committee Responsibilities (June 2009) RTF
Planning Your National PCC Day Program (May 2009) RTF
PCC Resources (Apr 2009) RTF
Key Responsibilities of PCC Postal Co-Chairs (Mar 2009) RTF
PCC Access to and Use of Mailing Lists and Other List Data (Feb 2009) RTF
PCC Governance Matters (Jan 2009) RTF
Meeting and Event Sponsorship Guidelines (Dec 2008) RTF
Guidelines for Postal Customer Council Charitable Endeavors (Nov 2008) RTF
Fundraising Guidelines (Oct 2008) RTF